Community Centre Manager

Thank you so much for delivering your workshops to our different programs and customising them to the different participants.
The feedback was overwhelmingly positive. You managed to engage everyone in a unique way that was individualised and truly meaningful to every participant which I'm hoping we can build on into the future so we see some wonderful fulfilling outcomes.

Welfare Manager

Thank you very much for your presentation – is was high quality as usual.
I like the way you involve people and our volunteers really enjoyed the session.

A City Volunteer Service

We have never before had all participants fill in feedback forms (usually only a couple will take the time), your enthusiasm and passion for the topic encouraged everyone to put their thoughts on paper. Your workshop has broadened both the volunteers and staff awareness of “Wellness” practices, this is indicated in the feedback provided, showing a shift in thinking and an openness to greater possibilities when working with clients.
Some of the feedback includes:
A volunteer commented on how they enjoyed the “sculpture” and how they will now look at clients situations with a better understanding.
Another volunteer who usually just listens and doesn't take part in training discussions, felt moved to join in.

A worker writes:

After yesterday's session I felt very confident and capable of handling a situation that arose today. It was a real turning point in my work and personal relationship. Mr & Mrs J. and their daughter and I all sat down together to discuss and reach an amicable strategy. for more assistance within their home environment. As we sat and talked together I was ever mindful of yesterday's session and what my role is. I like to believe I dealt with this changing and challenging time for them with the respect they deserve.

A worker writes:

When is a service a disservice? After attending the Better Practice lectures I've been thinking more about the clients..it is important to let them remain as independent as possible. Keeping in mind that every little thing we do for them affects their lives in some way. Too often we hear the comments "I'm useless", "I'm a waste of space", "There is no point in living". I feel that if we give more service than is necessary then the client can easily feel useless. I think it is important to keep their choices as wide as possible.

This worker was able to implement some changes to help her clients maintain some of their valued roles and has also made herself available to contribute her perspective at TAFE workshops and conferences.

A rural worker emailed::

A personal story about role development that fitted with the model explicated. The worker's grandson insisted on defining his "job" as a kindergarten pupil. She writes: "I spent some time thinking about the enormity of a child needing to define himself with a role. It is no wonder that as we age, we hold onto our roles like castaways clinging to a life raft." She has written another story on the importance of home in people's lives.

Another worker wrote:

It has helped me to change the centre of my work from me to the difference it makes in the doing for people as well as myself.