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Aged & Community Services
SA & NT Inc©
246 Glen Osmond Road,
Fullarton SA 5063
Phone: (08) 8338 7111
Fax: (08) 8338 7077
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Snippets - Volume 7 Issue 8
August 2007
Please note, some of the articles provided will have additional papers which can be downloaded or directed to another website page. In some cases these documents are linked to the ACS Members Only section of this website and will require a Username and Password. All members have been issued with a Username and Password. If you have not received this please contact Simone Punshon with your contact details and she will issue you with your access details.
Index
Snippets – Proudly Sponsored by ACSure
ACSure is a range of insurance and risk solution products developed by Jardine Lloyd Thompson Pty Limited (JLT), in consultation with The Aged & Community Services Australia (ACSA) Federation. JLT is a leading provider of innovative insurance and other risk solutions in Australia . Today, employing over 700 industry professionals covering risks in all states and territories. Building upon a strong reputation of trust and professionalism fostered over many years, JLT aims to become the broker of choice in Australia 's key market segments. At JLT, we are extremely proud to be an invited National Partner of ACSA - chosen by ACSA because we are leaders in our field. As a result of our collaborative development of ACSure, these products respond to aged and community services issues and needs and are available for the benefit of the entire industry, including ACSA, state bodies, and valued members. The aged and community services environment is rapidly developing and constantly changing. Ongoing consultation ensures that JLT continues to arrange and advise on the right products for all concerned. ACSure helps you to respond to these challenges. Click here to view the products developed by JLT for ACSure.
From the CEO's Desk
As reported in July Snippets, the ACS Board has agreed in principle, subject to endorsement at the Annual General meeting, to amendments to the constitution which will create an Associate Membership category within the association. The change recognises the altering environment in which we are working and importantly acknowledges that other like minded organisations (government or private entities) are providers of aged care services. An associate member will receive all of the benefits of full membership without the right to vote a representative onto the ACS Board. Additionally associate membership will be restricted to no more than 25% of the total membership of the association at any given time.
Click here to access the constitution review document. The ACS Board was keen to provide the membership with ample opportunity to comment prior to the annual general meeting. Please direct any comment to Alan Graham or by phone 8338 7111.
On the 9th August 2007 Carolyn Smith, First Assistant Secretary, Office of Aged Care Quality and Compliance, wrote to all federally funded approved providers setting out information, designed to assist providers and aged care workers in better understanding the background and interpretations associated with the legislation, we as well as providing answers to some commonly asked questions. Members can click here to access the letter (you will require your username and password).
ACSA CEO, Greg Mundy meet with Carolyn Smith on 4th June and raised a series of concerns the industry has over the police check requirements for contracted staff. ACSA has received a response from Carolyn on these issues. Members can click here to access a copy of the response.
General News
Mental Health and Alcohol & Other Drugs Services
TAFE SA will be conducting the Hope and Recovery Expo on Friday 5th October 2007 from 9.30am – 4pm at the Port Adelaide TAFE Campus. The expo will provide an opportunity for people to find out more about the Mental Health and Alcohol and Other Drugs service profession. A range of industry professionals will speak and you will have the opportunity to check out various services or programs. The program for the day is still being developed so check back soon for more details. Click here for more details.
The Australian Bureau of Statistics staff will be conducting interviews with 17,000 Australian households over the next four months to gain insight into their mental health and wellbeing. The survey is part of the COAG National Action Plan on Mental Health and is the second survey to be conducted on mental health. Findings from the first survey formed the basis of the Australian Government's Better Outcomes in Mental Health program and beyondblue, the National Depression Initiative.
Palliative Care Research Grants for SA
Research into end of life and palliative care practices will be supported by two National Health and Medical Research Council (NHMRC) grants. Professor David Currow from Flinders University has received $213,800 to study the effects of breathlessness during end stages of life. He will also investigate which medications are best to overcome this physical distress for patients to make their end of life more comfortable. Mrs Penelope Roe, also from Flinders University , has received a training award scholarship for $77,390. Mrs Roe will investigate end of life care options in the community (at home) for people with dementia. She plans to develop a new model of care for people with dementia to allow them to stay home and be cared for by family carers, with appropriate support available.
HealthDirect Australia begins operation
As of 25th July 2007 people in the ACS, NT and WA can call a 24 hours a day, seven days a week call centre for health advice. HealthDirect Australia, once fully operational, will allow anyone anywhere in Australia to seek health advice from a registered nurse ensuring people have access to the health information they need, when they need it. Calls to existing centres within the ACT, NT and WA will be redirected to HealthDirect Australia . At present, South Australians calling Flinders Medical Centre or Noarlunga Hospital seeking health triage, information or advice are transferred to HealthDirect Australia . As the service in SA builds over the coming months, people will be able to directly call HealthDirect Australia for assistance. The national network will be rolled out across Australia in stages, with national coverage achieved within four years.
The number for the National Health Call Centre Network – HealthDirect Australia – is 1800 022 222.
Tool Kit to encourage more diversity in Volunteering
The Australian Government has provided $197,000 to develop an online resource kit aimed at encouraging more Australians from diverse cultural backgrounds to participate in volunteering. The resource includes an online kit, a training manual for not for profit organisations and a research paper on the barriers people face including lack of recognition and options with whom to volunteer. The tool kit will assist organisations to recruit volunteers, increase cross cultural awareness and build relationships across community groups and their organisations.
For a more information about the new resources, visit Volunteering Australia website or click here. Also on the Volunteering Australia website is Indigenous Australians and Volunteering – Take a Closer Look.
National Workers Compensation Statistics Online
The Australian Safety and Compensation Council (ASCC) has launched a new National Online Statistics Interactive System (NOSI). The data available includes the number of workers compensation claims, incidence and frequency rates, average time lost from work and total compensation payments. The easy to use interactive on line system has been developed to provide nationally comparable indicators of OHS performance across key industries. Click here to view the Visit the National Online Statistics Interactive System.
Office for the Ageing Newsletter
The July 2007 News Update is now available on the Department for Families and Communities website. Click here to access. Articles include:
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New HACC Agreement
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Update on Improving with Age – Our Ageing Plan for SA
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Domiciliary Care SA
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Ministerial Advisory Board on Ageing Update
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Home & Community Care Update
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Uniform State Government Regions - Maps - State Regions and existing HACC planning areas - Maps - Uniform State Regions -HACC Regions Communique - Regions by Statistical Local Areas
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Police Checks
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Better Practice Project
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Office for Carers
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Boost to Continence Aids Assistance Scheme
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Seniors and Accessible Tourism Accommodation
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Kudos for Queer Ageing Project
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Older People Speak Out Media Awards
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Disability Awareness Training
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Healthdirectory.com.au
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OFTA Reconciliation Initiative
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Informal Relative Caregiver's Statutory Declaration
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Hot Water Bottle Safety
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Customer Service Standards
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Events and Conferences
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Staff Changes
A national website has recently been launched following the Community and Disability Services Ministers' Conference in Sydney in July 2007. The purpose of the website is to support networking and information sharing relating to challenges that are impacting on the attraction and retention of the community services workforce.
The website provides a forum for sharing resources and best practice for attracting and retaining staff. The website also hosts a discussion forum for the sector to share and exchange ideas on workforce management strategies. The Community Workforce Village website was initiated by the Queensland Department of Child Safety in October 2006 and developed by the Community and Disability Services Ministerial Advisory Council through its Structural Issues in the Workforce Sub-Committee. Click here to access the website.
Azheimer's Australia has sought a commitment from the major parties for additional funding to promote dementia as National Health Priority beyond 2009. The National Consumer Committee of Alzheimer's Australia has identified the priorities that would most improve the everyday lives of people living with dementia. To help people with dementia stay at home longer, the Manifesto argues for more care packages at an intermediate or higher care level. Currently, high care packages represent only about 10% of the packages available, which means that many people with dementia are not able to stay at home as the condition progresses. Click here to download the The Dementia Manifesto.
New arrangements will provide eligible patients with up to $4,250 worth of Medicare-funded dental treatment over two consecutive years. In the 2007 Budget the Government provided an expansion of the existing dental items for people with chronic and complex conditions. The new provisions means that many patients who require complex treatment such as restorative dental work or dentures will now receive Medicare services as part of a single course of treatment rather than having to split or defer treatment across direct calendar years. These Medicare items will target people with chronic and complex conditions (such as diabetes, heart disease or cancer) where the person's oral health is having, or likely to have, an impact on his or her general health. To be eligible, a person needs to be under a GP Management Plan and Team Care Arrangements. Residents of aged care facilities can also have access to the dental items if they are managed by a GP under a multidisciplinary care plan. All patients will need to be referred to a dentist by a GP. The new Medicare dental items will commence on 1 st November 2007, subject to the passage of legislation.
The Satellite Phone Subsidy Scheme
The Satellite Phone Subsidy Scheme (the Scheme) is an Australian Government initiative to help people living or working in the most remote parts of Australia purchase satellite mobile phones. The following points summarise its features.
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The Scheme provides support to people who live or work in areas beyond CDMA, 3G or GSM terrestrial mobile coverage.
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The Scheme applies to terrestrial, maritime and aviation users who meet the eligibility criteria.
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Eligible consumers include individuals, small businesses, community groups, not-for-profit organisations, Indigenous Corporations, volunteer emergency services and educational institutions.
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There is a limit of one subsidy per person or a maximum of two subsidies per organisation or business. Indigenous Corporations that demonstrate a need to adequately service a number of remote communities may apply for more than two subsidies.
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The Scheme provides eligible consumers a one-off subsidy of up to $1100 towards the purchase of a mobile satellite phone(conditions apply).
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The subsidy is for the purchase of a satellite mobile phone through a registered dealer. The subsidy is paid to dealers, who deduct it from the retail price of the phone to consumers.
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The application must be approved before the phone is purchased—the subsidy will not be paid for a satellite mobile phone purchased before the application for the subsidy is approved.
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The subsidy is for the purchase of a satellite mobile phone and does not cover any ongoing bills, charges or the ongoing service of the service provider.
The Government enhanced the Scheme as part of the Connect Australia package and extended the closing date from June 2007 to June 2009. Click here to download the Application Guidelines.
Aboriginal and Torres Strait Islander Population
The Australian Bureau of Statistics has released the latest census information about Australia 's Aboriginal and Torres Strait Islander population. The information presents preliminary estimates as at the 30 June 2006.
Census Indigenous Population 2001, 2006
State/Territory |
2001 |
2006 |
% of Total Population |
NSW |
134,900 |
148,200 |
2.2% |
Queensland |
125,900 |
146,400 |
3.6% |
Western Australia |
65,900 |
77,900 |
3.8% |
Northern Territory |
56,900 |
66,600 |
31.6% |
Victoria |
27,800 |
30,800 |
0.6% |
South Australia |
25,500 |
26,000 |
1.7% |
Tasmania |
17,400 |
16,900 |
3.4% |
ACT |
3,900 |
4,000 |
1.2% |
TOTAL |
458,500 |
517,200 |
2.5% |
2006 Census, Indigenous Population – Remoteness Areas
State/Territory |
Major Cities |
Inner Regional |
Outer Regional |
Remote |
Very Remote |
NSW |
42% |
33% |
19% |
4% |
1% |
Queensland |
26% |
20% |
32% |
8% |
14% |
Western Australia |
34% |
9% |
15% |
15% |
26% |
Northern Territory |
19% |
18% |
63% |
||
Victoria |
48% |
36% |
16% |
||
South Australia |
48% |
10% |
23% |
5% |
14% |
Tasmania |
52% |
44% |
2% |
1% |
|
ACT |
100% |
||||
TOTAL |
31% |
22% |
23% |
8% |
16% |
The latest edition of the National Report is now available from the members only section. Click here to download National Report. Issues covered in the latest edition are:
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Register Now for National Conference
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Aged Care an Election Issue for Voters
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Aged Care Advisory Committee
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IAHSA Blog
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Productivity Commission Aged Care Services Project
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Ageing Issues on TV on 22 August
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RCS Question 17 – Medications: Correction
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Senate Inquiry into Older People and Income Security
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ACSA Submission to the Industry Skills Council
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Other Workforce Initiatives
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ABS National Survey of Not-for-Profit Organisations
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Police Certificate and Criminal Certificate Obligations
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Aged Care Workers a Target for Super Fraud
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Changes to the Authorised Signatory Process
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Veterans' Home Care Outstanding Claims for the 2006-07 Financial year
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Legal Case Relating to Worker's Disability Affecting Work Capacity
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Health Reform Summit Calls for National Health Policy
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Better Links Between Ageing and Health
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End of Life and Palliative Care Practices Research Grants
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Industry Awards to Silver Chain (WA) for Customer Service Excellence
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Feedback needed – National Consumer Fees Framework for The Way Forward
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The Way Forward – Further development of the ACCNA and CENA
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National Prescribing Service Campaign
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August 2007 PBS Listings
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GPs Benefit from After-Hours Reforms
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Residential Care Subsidy Amendment Principles 2007
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Behaviour of Residents With Dementia in Aged Care Can Upset Staff
News from the Federal Government
Office of Aged Care Quality and Compliance (OACQC) Any concerns?
The Office of Aged Care Quality and Compliance commenced operations on 1 May with a very clear brief to investigate complaints about aged care facilities. In recent weeks the ACS office has received two verbal complaints from members about the way the investigation have been handled. We are also aware that concerns have been raised in other states.
ACS is very interested to hear about your experiences with investigating officers from the Office of Aged Care and Compliance and is keen to gather information addressing amongst other things:
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Were you given notice of the visit and if so how much notice?
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Were you informed of the nature of the complaint?
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What was the attitude of the investigating officers?
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How much staff time was required during the visit?
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Have you received timely feedback on the outcome of the complaint and investigation?
The above listed questions are only intended to prompt you to consider the issues. Please feel free to add other information if you think it is appropriate. The purpose behind the request is to provide feedback to the OACQC. The ACS CEO will be liaising directly with the Manager (Helen Frazier) so comments need to be directed to Alan Graham. Discretion will be used when providing information to the office which will only be provided in a general context.
News for Residential Members
Healthy Eating and Diabetes A Guide For Aged Care Facilities
This is a new resource available for Aged Care Facilities and is designed to provide appropriate and practical dietary information for staff in aged care facilities in caring for residents with diabetes. The cost of this resource is $22. To purchase a copy contact the Diabetes Centre at The Queen Elizabeth Hospital ph (08) 8222 8898
New Aged Care Standards and Accreditation Agency Information Kit for Nursing Homes
The Aged Care Standards and Accreditation
Agency Ltd has sent a special information package to all aged care facilities
about its unannounced visits.
The package includes advice and tips, websites, a detailed explanation about
the Agency's approach to the use of the assessment modules, and pointers to
Agency education resources that can be used to help maintain and improve compliance
with the Accreditation Standards.
Also included in the package is a copy of the latest edition of the Results
and processes guide. This explains what assessors look for when conducting assessments,
to enable facilities to better prepare themselves for Agency calls.
The updated Results and processes guide and the Audit handbook are also available
on the Agency's website. The Assessment Modules have also been updated to a
more user-friendly layout while the content is unchanged.
If you haven't received this information go to Agency's website
ACSA has developed a tool to enable aged care providers to estimate the financial impact of the Australian Government's recently announced changes to the system of accommodation payments and charges in residential aged care, including the changes announced in the Budget on 8 May 2007. This tool is for members only and can be accessed from the ACS Members Only section of the website or by clicking here.
ACS will be conducting ACFI Information Session workshops in Adelaide (24th September 2007), Darwin (29th October) and Alice Springs (30th October). Click on the appropriate location to access a registration form.
News for Community Providers
The Way Forward - National Consumer Fees Framework
The feedback is being sought from the community care sector to inform the development of a National Fees Framework for community care programs. The aim is to create simple, transparent and nationally consistent ways of determining service fees across community care programs. The consultants have targeted service providers for feedback via a Request for Information (RFI) survey. Initial closing date for submissions was 24 th August. Following discussions with ACSA, the consultants have now advised they will accept submissions on fees (from both the targeted organisations and those who choose to take up the general invitation) up to 14th September. In addition providers can complete the survey form or provide a submission in any form (using the questions in the survey as a prompt for the issues that the consultants want feedback on).
ACS will be providing feedback on behalf of industry and will be participating in the national feedback process undertaken by ACSA.
ACS is seeking comments from members with regards to questions 17 to 34 of the RFI. The survey is unfortunately in PDF format and so cannot be completed electronically. Click here to download the document, please print the document and respond to questions 17-34. Please fax your responses to Peta Braendler at 8338 7077 by 31st August or email dot points to Peta Braendler.
The August 2007 The Way Forward Newsletter is available via the following link. http://www.health.gov.au/internet/wcms/publishing.nsf/Content/ageing-twf-news-newsletter-august07.htm .
ACS Quality Improvement Network
The ACS Quality Improvement Group (QIG) no longer exists as a formal ACS Committee. Former QIG members have suggested there is some merit in establishing a network with a quality focus. What do you think? A morning forum for ACS members providing community care services, is being held on Tuesday 2 October. If you are interested in quality improvement, come along at 9.15am and have your say. The session will start with updates from the Office for the Ageing and the Department of Health and Ageing. The rest of the morning will be utilised to discuss the future of an ACS Quality Network, it's purpose and priorities. All ACS members delivering community care services are invited to come along and share their experiences with providing quality services - what has worked well, what remains difficult. A Registration Form to the free Quality Forum will be sent out shortly. For more information contact Carol Mohan, telephone 8338 711.
Indicators of Community Strength across SA Local Government Areas
This publication commissioned by the Department for Families and Communities contains the findings of a comprehensive study into community strength across the state. 8,000 people participated in the survey (300 in each of the 27 local government areas). The data suggests key differences that exist between local government areas, most notably between regional and metropolitan areas and areas of different socio-economic status. Click here for copies of the report.
The Local Government Association has completed the first phase of a Citizen/Community Engagement project, with support from the SA Government with the publication of Community Engagement Showcase – Leading practice examples in Local Government in SA. Click here to download a copy of the report (hard copies are being sent to Council's)
Draft Community Packaged Care Guidelines
The Department of Health and Ageing recently provided service providers with an electronic version (on a CD-ROM) of the Draft Community Packaged Care Guidelines. The draft Guidelines will remain in ‘draft' format until June 2008 and the Department has invited feedback on the draft Guidelines. ACS will provide feedback on behalf of members so please forward any comments to Peta Braendler by end of October 2007.
Mental Health - Support for Day to Day Living in the Community
The Support for Day to Day Living in the Community Program provides $46 million over five years to improve quality of life for individuals with severe and persistent mental illness by providing an additional 7,000 places in structured and socially based activity programs. The Australian Government has awarded 51 grants totalling more than $19 million to non-government organisations across Australia in the first phase of the Support for Day to Day Living in the Community initiative. Click here for more details.
News for Retirement Housing Providers
Retirement Village options for older housing SA tenants
The Department for Families and Communities is seeking Requests for Information (RFI) from aged housing providers to offer innovative ideas to contribute to providing retirement living to older Housing SA tenants and are seeking partnering opportunities from aged housing providers who are interested in providing alternative housing options for older persons who wish to move from public housing into independent living accommodation.
The key objectives of the model are:
• Ensures the current and future rights and welfare of Housing SA tenants are maintained, and consistent with the status quo.
• Presents an attractive choice for a Housing SA tenant which is of equal or higher standard to current tenancy.
• Provides a financially sustainable model for aged housing providers, Housing SA and tenants.
• Utilises Commonwealth Rent Assistance.
Click here for further details and copies of the Request for Information or by contacting Mr David De Conno on 8124 4090. Closing date for Request for Information is 30 September 2007.
RFI to be submitted to:
Affordable Housing Innovations Unit
Department for Families and Communities
GPO Box 292 Adelaide 5001
Or via email to: ahiu@dfc.sa.gov.au
Industrial Information
Free Support and Advice for Understanding Australia's Workplace Relations System
Aged and Community Services SA&NT Inc (ACS) in conjunction with Aged & Community Services Australia, have secured extended funding for the Employer Advisor Programme from the Workplace Authority. ACS is receiving support for this project from Lynch Meyer, EMA Consulting and Oz Train to conduct the workshops and to provide mentoring and support.
The aim of this funding is to assist aged and community care providers in understanding the workplace relations system, how it relates to them and to clarify issues as they begin to prepare for the future. It will be used to ensure that aged and community care services receive direct one-on-one support, or training in a small group environment, in order to better understand the opportunities and flexibilities offered by Australia 's workplace relations system.
The training and support is being offered free-of-charge to ACS members.
Workshops will be provided to assist ACS members to understand the opportunities for all involved in negotiation and agreement making. They will also provide information about the requirements of the federal legislation.
Click here to download details on the workshops and the registration form along with information about the mentoring opportunities.
Workplace Relatins Professional Mentoring & Support
Free professional one on one mentoring & support on the Workplace Relations Legislation and Negotiation Process can be accessed by ACS members by contacting the following people and quoting EAP3
Workplace Agreement Making
Sonia Bolzon, Lynch Meyer – (08) 8236 7688
Fiona Lee, Lynch Meyer – (08) 8236 7632
Ashleigh Smith, EMA Consulting – (08) 8221 6665
Negotiation Mentoring
Allison Taylor, Oz Train – 0422 128 500
ACS Education & Training Events
Papers and Presentations from ACS Forums
Papers and Presentations from some of the recently held ACS Forums are available for members only access. Click here to view the list of presentations available.
The events program for 2007/2008 has now been completed and is available for viewing on the ACS Website. There is a wide range of events to be conducted for members over the coming year ranging from industry specific forums to personal development programs. Registration forms for the events will be placed on the website as they are prepared, as well as being sent to members. Please mark this page as a bookmark and return to it regularly to view any changes and additions.
Leadership
Series
Being a leader takes skill, patience and perseverance. This tailored series
will provide participants with a comprehensive look at what it takes to be a
leader, how you lead and provide you with some very “helpful” tips
to be the leader that inspires, participates and respects others. All sessions
can be attended individually or if you wish to attend 2 or more sessions a 10%
discount is provided - a 20% discount is provided to attend all nine. Become
the Leader you want to be.
Module 3 - Change Management - 7th September 2007 (9am - 1pm)
Module 4 - Conflict Management - 22nd October 2007 (9am - 5pm)
Module 5 - Communication - 2nd November 2007 (9am - 1pm)
Module 6 - Strategic Planning - 8th February 2008 (9am - 5pm)
Module 7 - Working Styles - 14th March 2008 (9am - 1pm)
Module 8 - Project Management - 4th April 2008 (9am - 5pm)
Module 9 - Time Management - 9th May 2008 (9am - 5pm)
Click here for a registration flyer and program outline.
Zero Tolerance - recognising and addressing the abuse and neglect of older people
| Wednesday 5th September 2007 | 1pm - 4pm | ACS Training Room, 246 Glen Osmond Road Fullarton - FULL |
| Monday 8th October 2007 | 1pm - 4pm | Longridge Retirement Village , Attwill Street Naracoorte |
| Monday 8th October 2007 For Board Members |
6pm – 7:30pm | Longridge Retirement Village , Attwill Street Naracoorte |
| Tuesday 9th October 2007 | 9am - 12pm | Longridge Retirement Village , Attwill Street Naracoorte |
| Wednesday 10th October 2007 | 1pm - 4pm | Villa St Hilarion, 21 Farncomb Road Fulham |
| Monday 19th November 2007 | 1pm - 4pm | Reynella Lodge, 7 Railway Terrace Reynella |
Conducted by: Anglicare SA
Registration Fees: Members $88.00, Non-Members $154.00
Click here for a registration form
Ideal for all staff, Board members, key personnel and new managers. Anglicare SA's “ Zero Tolerance – recognising and addressing the abuse and neglect of older people ” program assists individuals and agencies to meet their legal and moral obligations for notification of abuse of the elderly. The training program provides essential education in recognising and addressing the broader scope of elder abuse to ensure a preventative approach is adopted within all service delivery settings. The training also provides strategies to effectively deal with instances of elder abuse that may occur. The training program covers:
The attitudes and values participants have and the impact when considering whether behaviour is abusive;
The definitions and context for what constitutes abuse of the elderly;
The legislative context in Australia for reporting abuse and neglect including the responsibilities of individuals;
The importance of collaborative practices in responding to the abuse of the elderly.
The Training Package is presented as an interactive workshop, utilising case scenarios and applies the adult learning principles as well as having the “tick of approval” for its Learning, Literacy and Numeracy content.
Orientation to Residential Aged Care
Date: 5th September 2007
Venue: ACS Training Rooms, 246 Glen Osmond Road Fullarton
Time: 10am - 12pm
Registration Fees: Members $44.00, Non-Members $66.00
Conducted by : Outcomes Plus
Click here for a registration form
Ideal for Board members, key personnel, new managers - this workshop is targeted to individuals who are new to the aged care industry and who have a responsibility in understanding the legislative requirements of the Aged Care Act how this impacts on operations and what you need to know to remain compliant.
The workshop will cover the key aspects of the Aged Care Act, including:
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Approved Provider requirements
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How residents are approved for care
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Funding & prudential arrangements
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Residents rights
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Accreditation
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Certification
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Non-compliance with responsibilities
FREE Workplace Relations Workshops
Workplace Agreement Making in Aged & Community care
Dates: 27th August 2007 and 24th September 2007 and 29th October 2007 (the session is repeated on each date)
Venue: ACS Training Room, 246 Glen Osmond Road Fullarton
Time: All sessions will be conducted 9am - 12pm
Conducted by: Lynch Meyer
Registration Fees: Free
Click here to download a registration form.
Preparing & developing an agreement
Dates: 13th August 2007 and 21st September 2007 and 5th October 2007 (the session is repeated on each date)
Venue: ACS Training Room, 246 Glen Osmond Road Fullarton
Times: 13th August & 21st September 9am - 1pm and 5th October 1pm - 5pm
Conducted by: EMA Consulting, Ashleigh Smith
Click here to download a registration form.
Negotiating in the workplace
Dates: 27th August and 15th October 2007 (the session is repeated on each date)
Venue: ACS Training Room, 246 Glen Osmond Road Fullarton SA
Times: All sessions will be conducted 2pm – 5pm
Conducted by: Oz Train, Allison Taylor
Click here to download a registration form.
Financial Aspects of Resident Admission
Date: 19th September 2007
Venue: ACS Training Rooms, 246 Glen Osmond Road Fullarton
Time: 1pm - 4pm
Registration Fees: Members $77.00, Non-Members $154.00
Conducted by: McInerney & Barratt Financial Solutions
Click here for a registration form
This seminar will address specific issues relating to resident admissions, including:
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Strategies to maximise bonds
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Bonds and their impact on Centrelink and cash flow
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Calculation and analysis of ongoing fees and accommodation charges
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Concessional, Assisted Residents and Self Funded Retirees
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Understanding the Centrelink asset and income assessment
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Understanding financial assets/products and their impact on aged care
| 24th September 2007 | 9am - 12pm | Helping Hand Parafield Gardens SA |
| 29th October | 9am - 12pm | Darwin |
| 29th October | 2pm - 5pm | Darwin |
| 30th October | 1pm - 4pm | Alice Springs |
| 30th October | 6pm - 9pm | Alice Springs |
Registration Fees: Members $66.00, Non-Members $132.00
Conducted by : Pam Bridges, Residential Manager Aged Care Queensland (Adelaide) and Jill Pretty
Click here for a registration form - SA session
Click here for a registration form - NT sessions
These sessions will give members the opportunity to see how all the ACFI pieces fit together and will give participants important information to allow them to compare financial outcomes for their service. All attendees MUST bring ACFI Resources (6 documents) to the training session. These documents will be emailed to participants upon receipt of registration
Training for Rural Members
Conflict Management Training for Rural Providers
| 24th August 2007 | Mt Gambier, Boandik Lodge |
| 17th September 2007 | Renmark, Flinders University Rural Clinical School |
| 24th September 2007 | Port Augusta, Nerilda Nursing Home |
Time: 10.00am – 4.00pm
Registration Fees: Members $220.00, Non-Members $330.00
Click here for a registration form: http://www.agedcommunity.asn.au/about_acs/documents/CM-Rural.pdf
At the end of this training participants will be enthused and have identified how they can make a difference both at work and in their personal lives. Topics include
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Define conflict - introduce concepts
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Identify conflict clues
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Appropriate assertiveness
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Managing emotions
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Sources of conflict at work - applying different resolution strategies to different sources
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The Circles of Influence - A model for guiding our conflict resolution approaches by paying attention to areas of maximum control and influence.
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Strategies for challenging and resolving conflict
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Your conflict resolution style - understanding that different people have different successes in managing conflict and that variety in style is preferred.
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Understanding the other party - consideration of the role that “difference” plays in generating conflict at work.
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Identifying unproductive conflict approaches
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Identifying productive conflict approaches
Zero Tolerance - recognising and addressing the abuse and neglect of older people
| Monday 8th October 2007 | 1pm - 4pm | Longridge Retirement Village , Attwill Street Naracoorte |
| Monday 8th October 2007 For Board Members |
6pm – 7:30pm | Longridge Retirement Village , Attwill Street Naracoorte |
| Tuesday 9th October 2007 | 9am - 12pm | Longridge Retirement Village , Attwill Street Naracoorte |
Conducted by: Anglicare SA
Registration Fees: Members $88.00, Non-Members $154.00
Click here for a registration form
Ideal for all staff, Board members, key personnel and new managers. Anglicare SA's “ Zero Tolerance – recognising and addressing the abuse and neglect of older people ” program assists individuals and agencies to meet their legal and moral obligations for notification of abuse of the elderly. The training program provides essential education in recognising and addressing the broader scope of elder abuse to ensure a preventative approach is adopted within all service delivery settings. The training also provides strategies to effectively deal with instances of elder abuse that may occur. The training program covers:
The attitudes and values participants have and the impact when considering whether behaviour is abusive;
The definitions and context for what constitutes abuse of the elderly;
The legislative context in Australia for reporting abuse and neglect including the responsibilities of individuals;
The importance of collaborative practices in responding to the abuse of the elderly.
The Training Package is presented as an interactive workshop, utilising case scenarios and applies the adult learning principles as well as having the “tick of approval” for its Learning, Literacy and Numeracy content.
Financial Aspects of Resident Admission
Date: Tuesday 4th September
Venue: Port Lincoln
Time: 1pm - 4pm
Registration Fees: Members $77.00, Non-Members $154.00
Conducted by: McInerney & Barratt Financial Solutions
Click here for a registration form
This seminar will address specific issues relating to resident admissions, including:
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Strategies to maximise bonds
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Bonds and their impact on Centrelink and cash flow
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Calculation and analysis of ongoing fees and accommodation charges
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Concessional, Assisted Residents and Self Funded Retirees
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Understanding the Centrelink asset and income assessment
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Understanding financial assets/products and their impact on aged care
Performance Development Training
| 30th November 2007 | Port Lincoln , Hilton Hotel |
| 23rd November 2007 | Mt Gambier, Boandik Lodge |
| 15th February 2008 | Renmark, Flinders University Rural Clinical School |
| 18th February 2008 | Port Augusta, Nerilda Nursing Home |
Time: 10.00am – 4.00pm
Registration Fees: Members $220.00, Non-Members $330.00
Click here to download a registration form.
This module discusses the critical impact feedback can have on performance and how to effectively deliver this in a range of situations with a range of different people. This module emphasises the importance of creating a culture where staff are utilised effectively, recognised for their efforts and work is linked to greater goals. The context for managing performance:
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What is performance management?
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What affects a person's performance?
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The definition of performance management
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The difference between appraisal and performance management
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Best practice in Performance Development
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Principles underpinning good Performance Development
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Linking the performance process with key systems
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Key factors to consider
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Outcomes of Performance Development
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Ensuring Performance Development is logically and psychologically satisfying
Industry Education & Training Events
Ageing. It's everyone's Business
ACSA's 20th National Conference will be held at the Melbourne Exhibition and Convention Centre from 16th – 19th September 2007. The exciting program balances a strong international flavour with the latest local issues, news and innovation. Speakers from the USA and UK will provide information on service and support developments which resonate with Australian aged care issues and challenges. A rich selection of papers prepared by industry peers, colleagues and stakeholders will complement the international speakers and help to make this the aged care event of 2007.
Click here to access the full program and register details.
26th National Conference Institute of Hospitality in HealthCare
‘Too Technical for Me!'
The IHHC National Conference will be held in Melbourne (5-7 September) and is aimed at the Health and Aged Care sector. The Conference will be presenting a range of topics on new technology in hotel service areas; hence the Conference title ‘Too Technical for Me. ' Other subjects presented will include lifestyle management, and subjects that affect us all in the workplace. And equally important, this will be a great opportunity to network with prospective new clients.
Click here for more information.
The Australian Association of Gerontology (AAG) has announced it will hold its 2007 National Conference in Adelaide during November. To be held 21 - 23 November 2007 at the Adelaide Hilton Hotel, the Conference will focus on the theme ‘BeyOND 2007 Ageing: Evolution and Revolution.'
The Conference is the major annual activity of the Australian Association of Gerontology (AAG), which brings together professionals interested in promoting education and research into all aspects of ageing. The Association encourages cross disciplinary exchange of ideas amongst professionals including clinicians, therapists, social scientists, economists and demographers.
The AAG is now calling for abstracts for the Conference. If you are a professional working in ageing, whether you are developing policy, an active researcher, an educator, a service provider or a consumer and you have research, policy or practice information to share, then the AAG National Conference will provide a wide, diverse, well informed and well connected audience. The AAG program committee welcomes abstracts that are informative, relevant and contribute to the ageing research and education agenda.
Over the years James Bond has adapted and changed to suit the audience of the times. The 2007 Conference will follow through on this theme of adaptation highlighting that ageing can be viewed in much the same way as Bond. New technologies, innovative thinking, changing social structures, policies and community attitudes impact on the way we view and manage ageing today. The 2007 Conference will offer opportunities to showcase these evolutions and revolutions in ageing.
The 3-day Conference will include plenary, concurrent and poster presentations as well as a social program designed to maximise networking for attendees in the wine and festival capital of Australia
Further information on the Conference, including a ‘Call for Abstracts' is available on the AAG website or by contacting the Conference Managers via phone 02 6650 9800 or email.
Member Services
ACS SA&NT have entered into arrangements with a range of businesses to provide cost effective and quality services to its members. Please be advised that ACS SA&NT has entered into these arrangements with a financial benefit for the Association. Currently arrangements have been made with
Message Media - SMS Messaging
OCAR - Employment Assistance Program
Mutual Community - ACS Health Insurance Plan
Jardine Lloyd Thompson - ACSure Insurance
EMA Consulting - Industrial Advice Service
Click here to view recent or previous issues of the ACS Management Update.
Does your organisation waste countless hours every week, trying to fill gaps in staff rosters? messagemedia solves this problem. Harness the speed, convenience and cost effectiveness of SMS messaging, which is unrivalled by any other communication medium. Faster than email, less intrusive and cheaper than phone calls – SMS has become an essential business tool.
Instead of phoning members of staff one by one to see if they want an extra shift, send an SMS to the staff from your PC instantly. Sending the group SMS from your PC takes seconds, you include a phone number in the message so that staff that want to work the shift can call you. In our experience the whole process including the staff member calling in takes approximately 5 minutes.
Through a joint arrangement established between ACS SA&NT and messagemedia ACS SA&NT members are able to purchase the SMS messaging product at a reduced rate of $349.00 (saving $100.00). Call 1300 767 903 to discover more about the incredible impact messagemedia will have on your organisation.
Click here to download an expression of interest. Upon completion of this form messagemedia will contact you.
Do you have an Employee Assistance Program?
As part of our ongoing commitment to strengthen services and opportunities for Members, ACS SA&NT is pleased to be able to provide members with access to an Employee Assistance Program (EAP). ACS SA&NT has entered into an agreement with Access OCAR Workplace Consulting to provide an EAP to members at a substantially reduced rate. (Payment is made on a quartlery basis)
An EAP is a confidential counselling service designed to offer an effective means of assisting employees with problems that may eventually affect job performance and personal well-being. Employees have access to qualified counsellors who are located outside of their workplace and are trained to help people identify and resolve their problems. It has been advised that the Unions are in favour of EAP in businesses and often quality and standards accreditation also favour EA programs.
Access OCAR Workplace Consulting will provide the services of the EAP to members who join this service.
Click here to download an expression of interest form. Upon completion of this form OCAR will contact you to commence the service.
ACSure - meeting your insurance needs
JLT Health & Aged Care has been servicing those operating and living in aged care facilities nationally for almost a decade and utilising this experience have developed ACSure in consultation with the management and membership of ACS SA & NT. JLT Health and Aged Care offer a range of ACSure product packages which ensure compliance with the Aged Care Act and structures packages for both small and large operators, including aged care facility operators, retirement living services and community care providers. ACSure are now online - click here to view their website.
For more information contact Bronson Justus or call 8418 0288.
As of 1st July 2006, EMA Consulting (EMA) has been providing ACS SA&NT Inc (ACS) Members with Industrial Relations Assistance. EMA's Consultants are highly qualified, trained, experienced and are contemporary leaders in their profession. As an ACS Member, you have access to EMA for the following services:
Telephone Advisory Service
• Unlimited access to discuss any Industrial Relations topic
• Deal with IR Consultants
• No charge per call ~ generally limited to 15 minutes per issue. If it does longer than this, it generally means the issue is complex and you need to get specific advice.
Wage Rate Summary ~ will be forwarded from ACS
• Nurses (ANF ~ SA Private Sector)
• Nurses SA
• Clerks SA
• Health Service Employees
Consultant Service
EMA will provide consulting services for all ACS Members at a discounted hourly rate of $175.00 per hour, which is a saving of $50 per hour. This includes access to a full range of user pays services such as AWAs, training, workers compensation, disputes and collective agreements.
Simply contact EMA with your organisations name and provide your client access number as shown on your client card (sent with your renewal of membership for 06/07). If you do not know your client number please contact Simone Punshon.
Telephone (VIP toll free number) 1800 632 812
Advisory Service (08) 8221 6565
Telephone (08) 8221 6665
Facsimile (08 8221 6660
Website www.emaconsulting.com.au