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Aged & Community Services
SA & NT Inc©
246 Glen Osmond Road,
Fullarton SA 5063
Phone: (08) 8338 7111
Fax: (08) 8338 7077
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Snippets - Volume 7 Issue 7
July 2007
Please note, some of the articles provided will have additional papers which can be downloaded or directed to another website page. In some cases these documents are linked to the ACS Members Only section of this website and will require a Username and Password. All members have been issued with a Username and Password. If you have not received this please contact Simone Punshon with your contact details and she will issue you with your access details.
Index
Snippets – Proudly Sponsored by ACSure
ACSure is a range of insurance and risk solution products developed by Jardine Lloyd Thompson Pty Limited (JLT), in consultation with The Aged & Community Services Australia (ACSA) Federation. JLT is a leading provider of innovative insurance and other risk solutions in Australia . Today, employing over 700 industry professionals covering risks in all states and territories. Building upon a strong reputation of trust and professionalism fostered over many years, JLT aims to become the broker of choice in Australia 's key market segments. At JLT, we are extremely proud to be an invited National Partner of ACSA - chosen by ACSA because we are leaders in our field. As a result of our collaborative development of ACSure, these products respond to aged and community services issues and needs and are available for the benefit of the entire industry, including ACSA, state bodies, and valued members. The aged and community services environment is rapidly developing and constantly changing. Ongoing consultation ensures that JLT continues to arrange and advise on the right products for all concerned. ACSure helps you to respond to these challenges. Click here to view the products developed by JLT for ACSure.
From the CEO's Desk
We are now entering stage 2 of the campaign. The office has written to all of our members (via the CEO's) providing each of them with a Members Kit which details how individual providers can help with the campaign by writing letters to the media, seeking interviews on radio (particularly talkback) and meetings with or visits by Federal politicians to aged care facilities. The kit provides details about how to go about things (useful hints for radio interviews and the like) as well as ‘examples' of letters that you might care to use when seeking a meeting. To be able to gauge the success of our collective effort ACSA has asked that members document details of who they met with and any outcomes from the discussions.
Of crucial importance is the involvement of the membership in the campaign. Put simply we need you to help us get across the campaign message – Aged Care. We need to prepare for our future today.
Working cooperatively with ACCA, ACS has recently forwarded correspondence seeking individual meetings with South Australia 's Federal politicians (Senators and members of the House of Representatives – 21 in all) and thus far we have arranged meetings with six of them. It is our intention to meet with all SA's federal representatives. Paul Carberry and I will also be doing whatever we can to engage with the media.
The Members Kit can be found on the ACS website accessed through the Federal Election Campaign quick link.
The ACS Board has agreed in principle, subject to endorsement at the Annual General meeting, to amendments to the constitution which will create an Associate Membership category within the association. The change recognises the altering environment in which we are working and importantly acknowledges that other like minded organisations (government or private entities) are providers of aged care services. An associate member will receive all of the benefits of full membership without the right to vote a representative onto the ACS Board. Additionally associate membership will be restricted to no more than 25% of the total membership of the association at any given time.
The ACS Board was keen to provide the membership with ample opportunity to comment prior to the annual general meeting. Please direct any comment to Alan Graham or by phone 8338 7111.
As members are aware the ACS Committee Structure has been reviewed and restructured (see April & May Snippets). Nominations were called for the five committees and the ACS Executive Committee selected the membership based on the nominations received. To allow for continuity over the coming years appointments to this committees are staggered over a 1, 2 or 3 year appointment period. The committees are as follows:
Community Network Committee
| Name | Organisation | Appointed to |
| Andrew Stoll | ECH Inc | 30/06/2010 |
| Jane Mussared | ACH Group Inc | 30/06/2010 |
| Julie Bignell | Anglicare SA | 30/06/2009 |
| Camilla Kinnane | City of Charles Sturt | 30/06/2008 |
| Tim Horsnell | Life Care | 30/06/2010 |
| Sharyn Broer | Metropolitan Domiciliary Care | 30/06/2008 |
| Helen Feist | Murray Mallee Aged Care Group | 30/06/2008 |
| Sue McKechnie | Resthaven Inc | 30/06/2009 |
| Tim Monson | Royal District Nursing Service of SA | 30/06/2009 |
| Gerry Taylor | West Coast Home Care | Board Representative |
| Peta Braendler | ACS SA&NT Inc |
Residential Committee
| Greg Adey | ACH Group Inc | 30/06/2009 |
| Judy Oates | Anglicare SA | 30/06/2008 |
| Melanie Ottaway | Eldercare Inc | 30/06/2009 |
| Vicki Yardley | Helping Hand Aged Care | 30/06/2008 |
| Chris McKoy | James Brown Memorial Trust | 30/06/2010 |
| Jenny Whitting | Resthaven Inc | 30/06/2010 |
| Kathy Goldsack | Riverview Lutheran Rest Home | 30/06/2009 |
| Vicki Stokes | SA Baptist Homes for the Aged | 30/06/2008 |
| Lindy O'Brien | Life Care | 30/06/2010 |
| Richard Hearn | Resthaven Inc | Board Representative |
Retirement Housing Committee
| David Moran | ACH Group Inc | 30/06/2010 |
| Paul Turnbull | ECH Inc | 30/06/2009 |
| Lyn Polley | Life Care | 30/06/2010 |
| Alf Macolino | Lynch Meyer | 30/06/2009 |
| Sylvia Brideoake | Seniors Information Service | 30/06/2010 |
| Megan Corlis | Helping Hand Aged Care | 30/06/2009 |
| Dennis Chamberlain | James Brown Memorial Trust | Board Representative |
Workforce Committee
| Ian Barton | Anglicare SA | 30/06/2010 |
| Chris Racar | Eldercare Inc | 30/06/2010 |
| Michael Bailey | Helping Hand Aged Care | 30/06/2009 |
| Anthea Daly | Life Care | 30/06/2008 |
| Sonia Bolzon | Lynch Meyer | 30/06/2009 |
| Susan Paltridge | Southern Cross Care SA | 30/06/2008 |
| Despo Itsines | Resthaven Inc | 30/06/2010 |
| Michael Newman | SA Baptist Homes for the Aged | 30/06/2009 |
| Mike Blake | ECH Ins | 30/06/2008 |
| Carol Mohan | ACS SA&NT Inc |
Finance Committee
| Tania Sharpe | Anglicare SA | 30/06/2010 |
| Darren Birbeck | ECH Inc | 30/06/2009 |
| Rod Brown | Helping Hand Aged Care | 30/06/2008 |
| Kristy Newman | James Brown Memorial Trust | 30/06/2009 |
| David Phillips | LHI Retirement Services | 30/06/2008 |
| Andrew Harris | Life Care | 30/06/2010 |
| Gerald Welden | Resthaven Inc | 30/06/2009 |
| Robert Beard | SA Baptist Homes for the Aged | 30/06/2010 |
| Andrew Zeumer | Uniting Care Wesley Port Adelaide | 30/06/2008 |
| Keith Adams | Tanunda Lutheran Homes | Board Representative |
| Alan Graham | ACS SA&NT Inc |
General News
A report, Hospitalisation due to falls in older people, Australia 2003-04, advises that the likelihood of sustaining an injury from a fall, serious enough to require hospitalisation, increases exponentially from 65 years of age, especially for women. ‘Fall injury incidents per 100,000 people were 2,300 for people aged 65 and older, but increased to 9,700 per 100,000 for those 90 years of age'.
According to the report, the most frequent type of injury sustained was an injury to the hip and thigh (34% of fall injuries) and the average length of stay in hospital was eight days. Click here to download the report.
New Guidelines for communicating end-off-life issues
Health practitioners now have new guidelines to help them discuss end-of-life issues with palliative care patients and their families. Clinical practice guidelines for communicating prognosis and end-of-life issues with adults in the advanced stages of a life-limiting illness, and their caregivers was developed by a team of Sydney and Flinders Universities and funded by the National Health and Medical Research Council (NHMRC). To download a copy click here.
Mentoring: Have you thought about it?
“Mentoring is a relationship which gives people the opportunity to share their professional skills and experiences and grow, learn and develop in the process” Structured mentoring is proving to be a valuable tool in supporting managers and staff to develop and cope with the everyday challenges of working in the aged care industry. These challenges include:
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Attracting and retaining quality staff
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Managers with limited formal training in leadership
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Time for the sharing of knowledge and experience
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Stress of continual change and increasing expectations from all areas
A structured mentoring program matches new managers and staff in aged care with experienced professionals in the industry who are willing to provide the knowledge, experience and support needed in settling into a new profession or role. All those involved in a structured program are provided with training in the mentoring role and ongoing support as the relationships develop.
Responses from mentorees involved in structured programs elsewhere have included the following:
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“Having someone to bounce ideas off and who reassures you that you are doing the right thing.”
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“Having a sounding board. Exploring ideas, getting different opinions through contact with someone in the industry in the wider sense”
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“Getting some advice and coaching about management issues and challenges”
The mentors in the program also reported that they are enjoying the opportunity to help someone else learn and grow and to increase their own knowledge of other areas of aged care.
ACS is considering setting up a structured program across aged care facilities in South Australia and is looking to gauge the level of interest in this area. In the first instance we would like to get an indication of potential interest within the sector and ask that you register your interest by contacting Simone Punshon ACS Business Manager.
Northern Territory Launch of ACIC Campaign
The Aged Care Industry Council (ACIC) has now completed the series of State and Territory launches of the Aged Care: Prepare for Our Future Today campaign, with a Territory launch. ACSA CEO Greg Mundy, Alan Graham (ACS SA&NT), Beverly McDonald (Tracy Aged Care, Darwin) and Graeme Suckling (CEO COTA-NT) addressed attendees at the launch at Tracy Aged Care in Darwin on 4th July.
David Tollner, the local Federal MP, gave a brief speech in response and both Alan Mitchell, the Mayor of Darwin, and Kerry Sacilotto, Member for Port Darwin, mingled with leaders of the NT's aged and community care industry over morning tea. Local print and electronic media covered the launch.
Pathways to Safety - general guide to Police Checking
Aged and Community Care Victoria (ACCV) have produced a general guide to police checking in community and residential aged care - Pathways to Safety and have kindly made it available to others within the federation. The guide is posted on the policy section of the ACS members only website, click here to access.
Donortec – bringing technology donations to non profits
Are you looking to upgrade your software or hardware? Does receiving donated software from Microsoft and donated hardware from Cisco for your non-profit organisation interest you? DonorTec is your answer.
DonorTec aims to assist charities and non profit organisations with Income Tax Exempt status by channelling software and hardware donations to them from Microsoft and Cisco for a small administration fee. The DonorTec program is delivered in Australia by CommunIT, a Community Information Strategies Australia (CISA) project in partnership with TechSoup in the US . Both CISA and Compumentor/TechSoup are nonprofit organisations.
ACS members are able to utilise this service. You will need to supply your ABN number and evidence of your NFP status on the DonorTec website.
Anglicare has developed a Care Worker DVD which has been sent to Job Network Providers and RTO's to use as a way to promote a better understanding of the care worker role within their training and job placements. 30 second excerpts of the DVD are available for viewing from the Anglicare Careers Website and copies of the DVD are available for other providers to use from Anglicare. To receive a copy please contact Anglicare on (08) 8305 9200.
The latest edition of the National Report is now available from the members only section. Click here to download National Report. Issues covered in the latest edition are:
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National Report – Now just a click away
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Aged Care has been in the news in the past fortnight
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Northern Territory Launch of ACIC Campaign
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Hogan Speaks Out
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Labor's New Directions for Older Australians
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ACSA Response to Labor Plan
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Government Disability Assistance and Carers Package
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Information Technology in Aged Care Conference: 23 – 25 July, Melbourne
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ACSA National Conference 18 – 20 September, Melbourne
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Electronic Police Checks even cheaper now.
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High Care Community Respite Services Tender
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2007 Minimum Wage Decision
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Rehabilitation Appliances Program
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Financial Review Australia 's Ageing Population Summit : Brisbane 28-29 August 2007
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Aged Care Determinations
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Senior Australian of the year
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National Disability Awards 2007-07-13 Australian National Health & Medical Research Council News
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National Multicultural Art Competition
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Falls Report
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National 2006 Voluntary Work Survey
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Australasian Journal on Ageing June 2007 Issue Out Now
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Loneliness and Older People
Pandemic Influenza
WHO Interim Protocol: Rapid operations to contain the initial emergence of Pandemic Influenza
This document replaces previous versions of the protocol. In brief, key changes include:
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More emphasis on rapid containment and less on rapid response (which is covered elsewhere)
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An expanded discussion of the decision-making process.
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Refinement of the containment strategy emphasizing the localized geographical approach and describing the key activities for Containment and Buffer Zones.
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A proposed approach for estimating the duration of a containment operation.
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New or updated annexes on ethical issues, non-pharmaceutical interventions, surveillance and laboratory preparedness will be added shortly.
The protocol will be updated and revised as new information becomes available and more detailed guidance and tools are developed. A copy of this document is available on the ACS Members Only website. Click here for a copy (first link under further information and reading).
Exercise Cumpston 06 Report
Exercise Cumpston 06 was the first major event of its kind conducted by the Department of Health and Ageing. The aim was to exercise the capacity and capability of the Australian health system to prevent, detect and respond to an influenza pandemic in accordance with the Australian Health Management Plan for Pandemic Influenza (AHMPPI) and allow any gaps to be identified and addressed. Click here for a copy (second link under further information and reading).
News from the Federal Government
2007-2008 Subsidy Rates – 2% Increase
The Department of Health and Ageing has released the new subsidy rates which will take effect from 1st July 2007. The new rates are just 2% higher than last year's and will be posted on the Department's website shortly. Residential care subsidies will also be subject to a further 1.75% increase under the Conditional Adjustment Payment. ACSA will take up the issues of the inadequacy of these increases in the content of its ongoing lobbying in the lead up to the Federal Election.
Click here for the New increased rates of payment for residential and community care subsidies and supplements, which will come into effect on 1 July 2007.
Click here for the Revised Residential care fees & charges as at 1 July 2007
Dementia Research Mapping Project
The Dementia Research Mapping Project was one of a number of projects sponsored by Commonwealth Government under the Dementia Initiative: Helping Australians with dementia, and their carers – making dementia a National Health Priority announced in the 2005 Federal Budget. The aim of the project was to map published national and international dementia research with a view to developing a resource for stakeholders and identifying gaps in dementia research. The final report has been released, click here to download the report.
Invitation to Apply for Funding to provide High Care Community Respite Services to Carers of Frail Older Australians
Under the Securing the future of aged care for Australians package announced in February 2007¸ the Australian Government has committed an additional $26.5 million to the National Respite for Carers Program (NRCP) to fund the delivery of an extra 100¸000 days of community-based respite over the next four years to the carers of frail older Australians with high care needs.
As part of this initiative¸ the Department of Health and Ageing will hold two competitive grant application rounds¸ in 2007-08 and 2009-10 respectively¸ for NRCP grant funding to deliver high care respite.
The 2007-08 grant application round is now open (with a total of $2.4 million available for the delivery of respite services in 2007-08) – and new and existing respite care providers are invited to apply for funding to deliver high-care respite in identified regions of need.
Applications that meet the selection criteria and comply with the Administrative and Funding Guidelines for Respite Funded Services under the NRCP will be considered for grant funding over four years¸ with priority given to proposals offering services in regions of need¸ as identified by the Department in the Invitation to Apply documentation. Applications that are not successful in the 2007 funding round will be ranked in order of merit and may be considered for funding over three years from 2008.
Click here to access details on the application and assessment process. If this link does not work please go to the Department of Health & Ageing website and click on Tenders and Grants. Closing date is 7 August 2007 at 2 :00 pm
Office of Aged Care Quality and Compliance (OACQC) Any concerns?
The Office of Aged Care Quality and Compliance commenced operations on 1 May with a very clear brief to investigate complaints about aged care facilities. In recent weeks the ACS office has received two verbal complaints from members about the way the investigation have been handled. We are also aware that concerns have been raised in other states.
ACS is very interested to hear about your experiences with investigating officers from the Office of Aged Care and Compliance and is keen to gather information addressing amongst other things:
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Were you given notice of the visit and if so how much notice?
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Were you informed of the nature of the complaint?
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What was the attitude of the investigating officers?
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How much staff time was required during the visit?
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Have you received timely feedback on the outcome of the complaint and investigation?
The above listed questions are only intended to prompt you to consider the issues. Please feel free to add other information if you think it is appropriate. The purpose behind the request is to provide feedback to the OACQC. The ACS CEO will be liaising directly with the Manager (Helen Frazier) so comments need to be directed to Alan Graham. Discretion will be used when providing information to the office which will only be provided in a general context.
Funding to the Aged Care Assessment Program will increase by more than 5.4% to $68.5 million in 2007 – 08. The additional funds aim to ensure frail older persons have access to the information and advice about their care options.
Builders, designers and architects who have produced the best "aged-friendly" housing are to be recognised as part of the Master Builders Australia 2007 National Lifestyle Housing for Seniors Award. Nominations for the award, which is sponsored by the Department of Helath and Ageing, close on 24 August. Winners will be announced on Saturday 10 November at the 2007 National Building and Construction Awards in the Gold Coast.
News for Residential Members
AIHW Report Residential Aged Care in Australia 2005-06 A Statistical Overview
Residential aged care in Australia 2005-06: a statistical overview provides comprehensive statistical information on residential aged care homes and their residents. The report contains information on the capacity of residential aged care homes, their residents and resident characteristics, levels of dependency among residents, and admissions and separations. The report will be particularly useful to aged care service planners, providers of aged care services, and researchers in the field. Click here to accessed the report:
Healthy Eating and Diabetes A Guide For Aged Care Facilities
This is a new resource available for Aged Care Facilities and is designed to provide appropriate and practical dietary information for staff in aged care facilities in caring for residents with diabetes. The cost of this resource is $22. To purchase a copy contact the Diabetes Centre at The Queen Elizabeth Hospital ph (08) 8222 8898
New Aged Care Standards and Accreditation Agency Information Kit for Nursing Homes
The Aged Care Standards and Accreditation
Agency Ltd has sent a special information package to all aged care facilities
about its unannounced visits.
The package includes advice and tips, websites, a detailed explanation about
the Agency's approach to the use of the assessment modules, and pointers to
Agency education resources that can be used to help maintain and improve compliance
with the Accreditation Standards.
Also included in the package is a copy of the latest edition of the Results
and processes guide. This explains what assessors look for when conducting assessments,
to enable facilities to better prepare themselves for Agency calls.
The updated Results and processes guide and the Audit handbook are also available
on the Agency's website. The Assessment Modules have also been updated to a
more user-friendly layout while the content is unchanged.
If you haven't received this information go to Agency's website
ACSA has developed a tool to enable aged care providers to estimate the financial impact of the Australian Government's recently announced changes to the system of accommodation payments and charges in residential aged care, including the changes announced in the Budget on 8 May 2007. This tool is for members only and can be accessed from the ACS Members Only section of the website or by clicking here.
ACS will be conducting three ACFI Information Session workshops in October. Click here to access the registration form. Please note this training is not being conducted in regional areas at this time, but will be conducted in Darwin and Alice Springs in October.
News for Community Providers
2007 Census of Community Aged Care Programs
The Department of Health and Ageing will be requiring providers of Community Aged Care Package (CACPs) and Extended Aged Care at Home (EACH) Programs Extended Aged Care at Home - Dementia (EACHD) and respite services funded under the National Respite for Carers Program (NRCP) to participate in a census. The census will gather basic information about each service provider, general information about the services provided to individual clients and specific details about services provided to each client during a one-week period later this year. It is likely to include case management, to identify types of case management and to include travel.
The information collected through the census, and the process used, will assist with the second part of the Budget package, i.e., the development of an ongoing minimum data set for community aged care programs. Service providers are required under the terms of their funding agreements to provide such additional information as is sought by the Department, and in 2002 response rates of 100% and 94% were achieved for the EACH and CACP program censuses respectively. Service providers will be encouraged to complete and send census returns electronically via a web-based application wherever possible (although a paper-based approach will be available where services need it). It is intended that service providers who have completed web-based returns will be able to access basic summary reports of their returns within a few days, and will later be able to view these in the context of all returns received for their state.
Objectives for 2007 Census
Although it will be program-focused, the Census will help
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Identify significant trends since the 2002 Censuses;
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Produce a more complete picture of the way service providers, carers and purchased care meet the particular needs of clients;
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Give a clearer view of the multiple roles service providers play in delivering community care programs; and
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Improve our understanding of the profiles of clients accessing community care programs.
The Census also provides an opportunity to field test
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an electronic method for periodic surveys or ongoing data collection and transmission; and
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potential data elements for a community care data set.
Industrial Information
Free Support and Advice for Understanding Australia's Workplace Relations System
Aged and Community Services SA&NT Inc (ACS) in conjunction with Aged & Community Services Australia, have secured extended funding for the Employer Advisor Programme from the Workplace Authority. ACS is receiving support for this project from Lynch Meyer, EMA Consulting and Oz Train to conduct the workshops and to provide mentoring and support.
The aim of this funding is to assist aged and community care providers in understanding the workplace relations system, how it relates to them and to clarify issues as they begin to prepare for the future. It will be used to ensure that aged and community care services receive direct one-on-one support, or training in a small group environment, in order to better understand the opportunities and flexibilities offered by Australia 's workplace relations system.
The training and support is being offered free-of-charge to ACS members.
Workshops will be provided to assist ACS members to understand the opportunities for all involved in negotiation and agreement making. They will also provide information about the requirements of the federal legislation.
Click here to download details on the workshops and the registration form along with information about the mentoring opportunities.
Workplace Relatins Professional Mentoring & Support
Free professional one on one mentoring & support on the Workplace Relations Legislation and Negotiation Process can be accessed by ACS members by contacting the following people and quoting EAP3
Workplace Agreement Making
Sonia Bolzon, Lynch Meyer – (08) 8236 7688
Fiona Lee, Lynch Meyer – (08) 8236 7632
Ashleigh Smith, EMA Consulting – (08) 8221 6665
Negotiation Mentoring
Allison Taylor, Oz Train – 0422 128 500
The following information has been provided by EMA Consulting for Members of ACS. If you require any clarification on any of the following please contact EMA Consulting on 1800 632 812 or (08) 8221 6565.
Australian Fair Pay Commission Decision – Effective October 2007
The Australian Fair Pay Commission has handed down its 2007 decision. The Commission has awarded the following increases to the minimum wage and the Australian Pay and Classification Scales (“ ACPS ”): This decision comes into effect from the first pay period on or after 1 October 2007. Employers who are in receipt of an Exceptional Circumstances Subsidy as a result of the drought may be able to defer the increase.
Click here to view full report.
Workplace Relations Fact Sheet – Your rights & obligations
All employers who are operating under the federal IR system (those subject to the Workplace Relations Act 1996 ) must provide a Workplace Relations Fact Sheet (“ WRFS ”) to all current and new employees.
New Employees
From 20 July 2007, employers must give a WRFS to new employees within seven days of commencing work.
Existing Employees
Employers have until 20 October 2007, to provide the WRFS to all existing employees.
Employers may be fined $110 for each employee who does not receive a WRFS within the prescribed deadlines. The WRFS summarises the fairness test, record keeping obligations, unlawful dismissals and the Australian Fair Pay and Conditions Standard. To obtain additional copies of the WRFS, click here or or call the Workplace Infoline on 1300 363 264.
Workplace Authority – Fairness Test Additional Information Form
The Workplace Authority (“ WA ”) has commenced contacting employers this week regarding Workplace Agreements that have been lodged since the commencement of the Fairness Test on 7 May 2007. If you have lodged a Workplace Agreement after 7 May 2007, you may be contacted by the WA via e-mail and asked to provide additional information about your Workplace Agreement.
Click here to view the full report detailing what you need to do if contacted by the Workplace Authority.
For any clarification on the above information please contact EMA Consulting. All ACS members are entitled to have access to EMA for the following services:
As of 1st July 2006, EMA Consulting (EMA) has been providing ACS SA&NT Inc (ACS) Members with Industrial Relations Assistance. EMA's Consultants are highly qualified, trained, experienced and are contemporary leaders in their profession.
As an ACS Member, you have access to EMA for the following services:
Telephone Advisory Service
• Unlimited access to discuss any Industrial Relations topic
• Deal with IR Consultants
• No charge per call ~ generally limited to 15 minutes per issue. If it does longer than this, it generally means the issue is complex and you need to get specific advice.
Wage Rate Summary ~ will be forwarded from ACS
• Nurses (ANF ~ SA Private Sector)
• Nurses SA
• Clerks SA
• Health Service Employees
Consultant Service
EMA will provide consulting services for all ACS Members at a discounted hourly rate of $175.00 per hour, which is a saving of $50 per hour. This includes access to a full range of user pays services such as AWAs, training, workers compensation, disputes and collective agreements.
Simply contact EMA with your organisations name and provide your client access number as shown on your client card (sent with your renewal of membership for 06/07). If you do not know your client number please contact Simone Punshon.
Telephone (VIP toll free number) 1800 632 812
Advisory Service (08) 8221 6565
Telephone (08) 8221 6665
Facsimile (08 8221 6660
Website www.emaconsulting.com.au
ACS Education & Training Events
Papers and Presentations from ACS Forums
Papers and Presentations from some of the recently held ACS Forums are available for members only access. Click here to view the list of presentations available.
The events program for 2007/2008 has now been completed and is available for viewing on the ACS Website. There is a wide range of events to be conducted for members over the coming year ranging from industry specific forums to personal development programs. Registration forms for the events will be placed on the website as they are prepared, as well as being sent to members. Please mark this page as a bookmark and return to it regularly to view any changes and additions.
Ins & Outs of Contratcting aged & community care services
At the recent ACS Contracting Seminar on the 22 June, participants were invited to record any unanswered questions on their evaluation form. A list of questions was then compiled and forwarded to Sonia Bolzon, Partner from Lynch Meyer. Sonia has kindly answered the questions and these Q&A sheet is available from the ACS Members only website under Paper and Presentations: Click here to view.
Leadership
Series
Being a leader takes skill, patience and perseverance. This tailored series
will provide participants with a comprehensive look at what it takes to be a
leader, how you lead and provide you with some very “helpful” tips
to be the leader that inspires, participates and respects others. All sessions
can be attended individually or if you wish to attend 2 or more sessions a 10%
discount is provided - a 20% discount is provided to attend all nine. Become
the Leader you want to be.
Module 1 - Working across Generation - 23rd July 2007 (9am - 1pm)
Module 2 - Performance Development - 3rd August 2007 (9am - 5pm)
Module 3 - Change Management - 7th September 2007 (9am - 1pm)
Module 4 - Conflict Management - 22nd October 2007 (9am - 5pm)
Module 5 - Communication - 2nd November 2007 (9am - 1pm)
Module 6 - Strategic Planning - 8th February 2008 (9am - 5pm)
Module 7 - Working Styles - 14th March 2008 (9am - 1pm)
Module 8 - Project Management - 4th April 2008 (9am - 5pm)
Module 9 - Time Management - 9th May 2008 (9am - 5pm)
Click here for a registration flyer and program outline.
Zero Tolerance - recognising and addressing the abuse and neglect of older people
| Wednesday 8th August 2007 | 1pm - 4pm | Waikerie Senior Citizens Hall, Schiler Street Waikerie |
| Thursday 9th August 2007 | 1pm - 4pm | Helping Hand, 437 Salisbury Highway Parafield Gardens |
| Wednesday 5th September 2007 | 1pm - 4pm | ACS Training Room, 246 Glen Osmond Road Fullarton - FULL |
| Monday 8th October 2007 | 1pm - 4pm | Longridge Retirement Village , Attwill Street Naracoorte |
| Monday 8th October 2007 For Board Members |
6pm – 7:30pm | Longridge Retirement Village , Attwill Street Naracoorte |
| Tuesday 9th October 2007 | 9am - 12pm | Longridge Retirement Village , Attwill Street Naracoorte |
| Wednesday 10th October 2007 | 1pm - 4pm | Villa St Hilarion, 21 Farncomb Road Fulham |
| Monday 19th November 2007 | 1pm - 4pm | Reynella Lodge, 7 Railway Terrace Reynella |
Conducted by: Anglicare SA
Registration Fees: Members $88.00, Non-Members $154.00
Click here for a registration form
Ideal for all staff, Board members, key personnel and new managers. Anglicare SA's “ Zero Tolerance – recognising and addressing the abuse and neglect of older people ” program assists individuals and agencies to meet their legal and moral obligations for notification of abuse of the elderly. The training program provides essential education in recognising and addressing the broader scope of elder abuse to ensure a preventative approach is adopted within all service delivery settings. The training also provides strategies to effectively deal with instances of elder abuse that may occur. The training program covers:
The attitudes and values participants have and the impact when considering whether behaviour is abusive;
The definitions and context for what constitutes abuse of the elderly;
The legislative context in Australia for reporting abuse and neglect including the responsibilities of individuals;
The importance of collaborative practices in responding to the abuse of the elderly.
The Training Package is presented as an interactive workshop, utilising case scenarios and applies the adult learning principles as well as having the “tick of approval” for its Learning, Literacy and Numeracy content.
| Dates | Day 1 | 15th August 2007 |
| Day 2 | 22nd August 2007 | |
| Day 3 | 29th August 2007 |
Venue: ACS Training Room, 246 Glen Osmond Road Fullarton
Time: 9.00am – 5.00pm
Registration Fees: Members $550.00, Non-Members $814.00
Click here to download a registration form.
Have you recently been promoted to the role of manager or supervisor? Have you taken on new responsibilities? Are you required to manage staff or volunteers? Have you had to step up from being a “doer” to a people manager? Are you an experienced manager who needs a refresher in management styles and dealing with people?
If you answered yes to any of these questions then you need to attend the “Transition to Management” program. This three day program, facilitated by Oz Train and tailored for ACS SA&NT members, will help you improve your knowledge and skills across a range of areas important for managers, including:
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Building healthy workplace relationships
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Managing and monitoring performances
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Preparing for today and planning for the future
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Dealing with difficult people situations
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Getting organised and managing your time
Basic Food Safety - Follow work procedures to maintain food safety
Date: 30th July 2007
Venue: ACS Training Rooms, 246 Glen Osmond Rd Fullarton
Time: 9am - 5pm
Conducted by: TAFE – Barossa Campus
Registration Fees: Members $110.00, Non-Members $154.00
Click here to download registration form.
This is an accredited training unit and participants will receive a Statement of Attainment that can be used towards the Certificate in Food Processing. The training is targeted at anyone involved in food preparation and/or production, ie based on the concept of traceability ‘from the paddock to the plate'. As a food handler, whether volunteer or employed, you have the responsibility to ensure that the foods you produce are safe. This unit has been specifically chosen to up-skill the participants in Safe Food Handling Hygiene Practices. Training will cover:
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Major food poisoning bacteria
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Why food hygiene is important
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Cross contamination and food preparation
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Cleaning, sanitising and pest control
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Food spoilage and stock control
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Personal and workplace hygiene
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Handling and storage of chemicals
-
Understanding SOP's
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Introduction to HACCP
HACCP Food Safety - Implement the Food Safety Program and Procedures
Date: 20th August 2007
Venue: ACS Training Rooms, 246 Glen Osmond Rd Fullarton
Time: 9am - 5pm
Conducted by: TAFE – Barossa Campus
Registration Fees: Members $209.00, Non-Members $295.00
Click here to download registration form.
This one day intensive training program has been customised for participants working in hospitals and aged care facilities. It is designed to equip participants with the tools to develop and implement the organisations Food Safety Program. On successful completion of this course participants will receive a Statement of Completion from TAFE SA. Training will cover:
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Legislative Update
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Requirements of Food Safety Standard 3.2.1
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What is a Food Safety Program?
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What are the benefits of a Food Safety Program
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The 7 principles of HACCP
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The relationship between HACCP and Good Manufacturing Practice (GMP)
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Food Safety Program documentation
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Establish procedures for identifying that the Food Safety Program is working correctly
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Practical implementation strategies
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Assessment task
Practical exercises are undertaken during the day and all delegates will receive a comprehensive set of notes
Orientation to Residential Aged Care
Date: 5th September 2007
Venue: ACS Training Rooms, 246 Glen Osmond Road Fullarton
Time: 10am - 12pm
Registration Fees: Members $44.00, Non-Members $66.00
Conducted by : Outcomes Plus
Click here for a registration form
Ideal for Board members, key personnel, new managers - this workshop is targeted to individuals who are new to the aged care industry and who have a responsibility in understanding the legislative requirements of the Aged Care Act how this impacts on operations and what you need to know to remain compliant.
The workshop will cover the key aspects of the Aged Care Act, including:
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Approved Provider requirements
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How residents are approved for care
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Funding & prudential arrangements
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Residents rights
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Accreditation
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Certification
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Non-compliance with responsibilities
FREE Workplace Relations Workshops
Workplace Agreement Making in Aged & Community care
Dates: 27th August 2007 and 24th September 2007 and 29th October 2007 (the session is repeated on each date)
Venue: ACS Training Room, 246 Glen Osmond Road Fullarton
Time: All sessions will be conducted 9am - 12pm
Conducted by: Lynch Meyer
Registration Fees: Free
Click here to download a registration form.
Preparing & developing an agreement
Dates: 13th August 2007 and 21st September 2007 and 5th October 2007 (the session is repeated on each date)
Venue: ACS Training Room, 246 Glen Osmond Road Fullarton
Times: 13th August & 21st September 9am - 1pm and 5th October 1pm - 5pm
Conducted by: EMA Consulting, Ashleigh Smith
Click here to download a registration form.
Negotiating in the workplace
Dates: 27th August and 15th October 2007 (the session is repeated on each date)
Venue: ACS Training Room, 246 Glen Osmond Road Fullarton SA
Times: All sessions will be conducted 2pm – 5pm
Conducted by: Oz Train, Allison Taylor
Click here to download a registration form.
Financial Aspects of Resident Admission
Date: 19th September 2007
Venue: ACS Training Rooms, 246 Glen Osmond Road Fullarton
Time: 1pm - 4pm
Registration Fees: Members $77.00, Non-Members $154.00
Conducted by: McInerney & Barratt Financial Solutions
Click here for a registration form
This seminar will address specific issues relating to resident admissions, including:
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Strategies to maximise bonds
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Bonds and their impact on Centrelink and cash flow
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Calculation and analysis of ongoing fees and accommodation charges
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Concessional, Assisted Residents and Self Funded Retirees
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Understanding the Centrelink asset and income assessment
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Understanding financial assets/products and their impact on aged care
| 24th September 2007 | 9am - 12pm | Helping Hand Parafield Gardens |
| 24th September 2007 | 2pm - 5pm | ACS Training Room Fullarton |
| 25th September 2007 | 9am - 12pm | ACS Training Room Fullarton |
Venue : as detailed above
Time: as detailed above
Registration Fees: Members $66.00, Non-Members $121.00
Conducted by : Pam Bridges, Residential Manager Aged Care Queensland
Click here for a registration form.
These sessions will give members the opportunity to see how all the ACFI pieces fit together and will give participants important information to allow them to compare financial outcomes for their service. All attendees MUST bring ACFI Resources (6 documents) to the training session. These documents will be emailed to participants upon receipt of registration
Training for Rural Members
Conflict Management Training for Rural Providers
| 27th July 2007 | Port Lincoln , Hilton Hotel |
| 30th July 2007 | Mt Gambier, Boandik Lodge |
| 17th September 2007 | Renmark, Flinders University Rural Clinical School |
| 24th September 2007 | Port Augusta, Nerilda Nursing Home |
Time: 10.00am – 4.00pm
Registration Fees: Members $220.00, Non-Members $330.00
Click here for a registration form: http://www.agedcommunity.asn.au/about_acs/documents/CM-Rural.pdf
At the end of this training participants will be enthused and have identified how they can make a difference both at work and in their personal lives. Topics include
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Define conflict - introduce concepts
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Identify conflict clues
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Appropriate assertiveness
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Managing emotions
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Sources of conflict at work - applying different resolution strategies to different sources
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The Circles of Influence - A model for guiding our conflict resolution approaches by paying attention to areas of maximum control and influence.
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Strategies for challenging and resolving conflict
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Your conflict resolution style - understanding that different people have different successes in managing conflict and that variety in style is preferred.
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Understanding the other party - consideration of the role that “difference” plays in generating conflict at work.
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Identifying unproductive conflict approaches
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Identifying productive conflict approaches
Zero Tolerance - recognising and addressing the abuse and neglect of older people
| Wednesday 8th August 2007 | 1pm - 4pm | Waikerie Senior Citizens Hall, Schiler Street Waikerie |
| Monday 8th October 2007 | 1pm - 4pm | Longridge Retirement Village , Attwill Street Naracoorte |
| Monday 8th October 2007 For Board Members |
6pm – 7:30pm | Longridge Retirement Village , Attwill Street Naracoorte |
| Tuesday 9th October 2007 | 9am - 12pm | Longridge Retirement Village , Attwill Street Naracoorte |
Conducted by: Anglicare SA
Registration Fees: Members $88.00, Non-Members $154.00
Click here for a registration form
Ideal for all staff, Board members, key personnel and new managers. Anglicare SA's “ Zero Tolerance – recognising and addressing the abuse and neglect of older people ” program assists individuals and agencies to meet their legal and moral obligations for notification of abuse of the elderly. The training program provides essential education in recognising and addressing the broader scope of elder abuse to ensure a preventative approach is adopted within all service delivery settings. The training also provides strategies to effectively deal with instances of elder abuse that may occur. The training program covers:
The attitudes and values participants have and the impact when considering whether behaviour is abusive;
The definitions and context for what constitutes abuse of the elderly;
The legislative context in Australia for reporting abuse and neglect including the responsibilities of individuals;
The importance of collaborative practices in responding to the abuse of the elderly.
The Training Package is presented as an interactive workshop, utilising case scenarios and applies the adult learning principles as well as having the “tick of approval” for its Learning, Literacy and Numeracy content.
Basic Food Safety - Follow work procedures to maintain food safety
Dates: 1st August 2007
Venue: Flinders University Rural Clinical School, Ral Ral Avenue Renmark
Time: 10 am - 5pm
Conducted by: TAFE – Barossa Campus
Registration Fees: Members $110.00, Non-Members $154.00
Click here to download a registration form
This is an accredited training unit and participants will receive a Statement of Attainment that can be used towards the Certificate in Food Processing. The training is targeted at anyone involved in food preparation and/or production, ie based on the concept of traceability ‘from the paddock to the plate'. As a food handler, whether volunteer or employed, you have the responsibility to ensure that the foods you produce are safe. This unit has been specifically chosen to up-skill the participants in Safe Food Handling Hygiene Practices. Training will cover:
-
Major food poisoning bacteria
-
Why food hygiene is important
-
Cross contamination and food preparation
-
Cleaning, sanitising and pest control
-
Food spoilage and stock control
-
Personal and workplace hygiene
-
Handling and storage of chemicals
-
Understanding SOP's
-
Introduction to HACCP
HACCP Food Safety - Implement the Food Safety Program and Procedures
Dates: 29th August 2007
Venue: Flinders University Rural Clinical School, Ral Ral Avenue Renmark
Time: 10 am - 5pm
Conducted by: TAFE – Barossa Campus
Registration Fees: Members $209.00, Non-Members $295.00
Click here to download a registration form
This one day intensive training program has been customised for participants working in hospitals and aged care facilities. It is designed to equip participants with the tools to develop and implement the organisations Food Safety Program. On successful completion of this course participants will receive a Statement of Completion from TAFE SA. Training will cover:
-
Legislative Update
-
Requirements of Food Safety Standard 3.2.1
-
What is a Food Safety Program?
-
What are the benefits of a Food Safety Program
-
The 7 principles of HACCP
-
The relationship between HACCP and Good Manufacturing Practice (GMP)
-
Food Safety Program documentation
-
Establish procedures for identifying that the Food Safety Program is working correctly
-
Practical implementation strategies
-
Assessment task
Financial Aspects of Resident Admission
| Wednesday 22nd August | 1pm - 4pm | Mt Gambier |
| Wednesday 22nd August | 6pm - 7:30pm | Mt Gambier (for Board Members) |
| Tuesday 4th September | 1pm - 4pm | Port Lincoln |
Venue: to be confirmed
Time: as detailed above
Registration Fees: Members $77.00, Non-Members $154.00
Conducted by: McInerney & Barratt Financial Solutions
Click here for a registration form
This seminar will address specific issues relating to resident admissions, including:
-
Strategies to maximise bonds
-
Bonds and their impact on Centrelink and cash flow
-
Calculation and analysis of ongoing fees and accommodation charges
-
Concessional, Assisted Residents and Self Funded Retirees
-
Understanding the Centrelink asset and income assessment
-
Understanding financial assets/products and their impact on aged care
Performance Development Training
| 30th November 2007 | Port Lincoln , Hilton Hotel |
| 23rd November 2007 | Mt Gambier, Boandik Lodge |
| 15th February 2008 | Renmark, Flinders University Rural Clinical School |
| 18th February 2008 | Port Augusta, Nerilda Nursing Home |
Time: 10.00am – 4.00pm
Registration Fees: Members $220.00, Non-Members $330.00
Click here to download a registration form.
This module discusses the critical impact feedback can have on performance and how to effectively deliver this in a range of situations with a range of different people. This module emphasises the importance of creating a culture where staff are utilised effectively, recognised for their efforts and work is linked to greater goals. The context for managing performance:
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What is performance management?
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What affects a person's performance?
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The definition of performance management
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The difference between appraisal and performance management
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Best practice in Performance Development
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Principles underpinning good Performance Development
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Linking the performance process with key systems
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Key factors to consider
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Outcomes of Performance Development
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Ensuring Performance Development is logically and psychologically satisfying
Industry Education & Training Events
Ageing. It's everyone's Business
ACSA's 20th National Conference will be held at the Melbourne Exhibition and Convention Centre from 16 th – 19 th September 2007. The exciting program balances a strong international flavour with the latest local issues, news and innovation. Speakers from the USA and UK will provide information on service and support developments which resonate with Australian aged care issues and challenges. A rich selection of papers prepared by industry peers, colleagues and stakeholders will complement the international speakers and help to make this the aged care event of 2007.
Click here to access the full program and register details.
26th National Conference Institute of Hospitality in HealthCare
‘Too Technical for Me!'
The IHHC National Conference will be held in Melbourne (5-7 September) and is aimed at the Health and Aged Care sector. The Conference will be presenting a range of topics on new technology in hotel service areas; hence the Conference title ‘Too Technical for Me. ' Other subjects presented will include lifestyle management, and subjects that affect us all in the workplace. And equally important, this will be a great opportunity to network with prospective new clients.
Click here for more information.
The Australian Association of Gerontology (AAG) has announced it will hold its 2007 National Conference in Adelaide during November. To be held 21 - 23 November 2007 at the Adelaide Hilton Hotel, the Conference will focus on the theme ‘BeyOND 2007 Ageing: Evolution and Revolution.'
The Conference is the major annual activity of the Australian Association of Gerontology (AAG), which brings together professionals interested in promoting education and research into all aspects of ageing. The Association encourages cross disciplinary exchange of ideas amongst professionals including clinicians, therapists, social scientists, economists and demographers.
The AAG is now calling for abstracts for the Conference. If you are a professional working in ageing, whether you are developing policy, an active researcher, an educator, a service provider or a consumer and you have research, policy or practice information to share, then the AAG National Conference will provide a wide, diverse, well informed and well connected audience. The AAG program committee welcomes abstracts that are informative, relevant and contribute to the ageing research and education agenda.
Over the years James Bond has adapted and changed to suit the audience of the times. The 2007 Conference will follow through on this theme of adaptation highlighting that ageing can be viewed in much the same way as Bond. New technologies, innovative thinking, changing social structures, policies and community attitudes impact on the way we view and manage ageing today. The 2007 Conference will offer opportunities to showcase these evolutions and revolutions in ageing.
The 3-day Conference will include plenary, concurrent and poster presentations as well as a social program designed to maximise networking for attendees in the wine and festival capital of Australia
Further information on the Conference, including a ‘Call for Abstracts' is available on the AAG website or by contacting the Conference Managers via phone 02 6650 9800 or email.
Member Services
ACS SA&NT have entered into arrangements with a range of businesses to provide cost effective and quality services to its members. Please be advised that ACS SA&NT has entered into these arrangements with a financial benefit for the Association. Currently arrangements have been made with
Message Media - SMS Messaging
OCAR - Employment Assistance Program
Mutual Community - ACS Health Insurance Plan
Jardine Lloyd Thompson - ACSure Insurance
EMA Consulting - Industrial Advice Service
Click here to view recent or previous issues of the ACS Management Update.
Does your organisation waste countless hours every week, trying to fill gaps in staff rosters? messagemedia solves this problem. Harness the speed, convenience and cost effectiveness of SMS messaging, which is unrivalled by any other communication medium. Faster than email, less intrusive and cheaper than phone calls – SMS has become an essential business tool.
Instead of phoning members of staff one by one to see if they want an extra shift, send an SMS to the staff from your PC instantly. Sending the group SMS from your PC takes seconds, you include a phone number in the message so that staff that want to work the shift can call you. In our experience the whole process including the staff member calling in takes approximately 5 minutes.
Through a joint arrangement established between ACS SA&NT and messagemedia ACS SA&NT members are able to purchase the SMS messaging product at a reduced rate of $349.00 (saving $100.00). Call 1300 767 903 to discover more about the incredible impact messagemedia will have on your organisation.
Click here to download an expression of interest. Upon completion of this form messagemedia will contact you.
Do you have an Employee Assistance Program?
As part of our ongoing commitment to strengthen services and opportunities for Members, ACS SA&NT is pleased to be able to provide members with access to an Employee Assistance Program (EAP). ACS SA&NT has entered into an agreement with Access OCAR Workplace Consulting to provide an EAP to members at a substantially reduced rate. (Payment is made on a quartlery basis)
An EAP is a confidential counselling service designed to offer an effective means of assisting employees with problems that may eventually affect job performance and personal well-being. Employees have access to qualified counsellors who are located outside of their workplace and are trained to help people identify and resolve their problems. It has been advised that the Unions are in favour of EAP in businesses and often quality and standards accreditation also favour EA programs.
Access OCAR Workplace Consulting will provide the services of the EAP to members who join this service.
Click here to download an expression of interest form. Upon completion of this form OCAR will contact you to commence the service.
ACSure - meeting your insurance needs
JLT Health & Aged Care has been servicing those operating and living in aged care facilities nationally for almost a decade and utilising this experience have developed ACSure in consultation with the management and membership of ACS SA & NT. JLT Health and Aged Care offer a range of ACSure product packages which ensure compliance with the Aged Care Act and structures packages for both small and large operators, including aged care facility operators, retirement living services and community care providers. ACSure are now online - click here to view their website.
For more information contact Bronson Justus or call 8418 0288.
As of 1st July 2006, EMA Consulting (EMA) has been providing ACS SA&NT Inc (ACS) Members with Industrial Relations Assistance. EMA's Consultants are highly qualified, trained, experienced and are contemporary leaders in their profession. As an ACS Member, you have access to EMA for the following services:
Telephone Advisory Service
• Unlimited access to discuss any Industrial Relations topic
• Deal with IR Consultants
• No charge per call ~ generally limited to 15 minutes per issue. If it does longer than this, it generally means the issue is complex and you need to get specific advice.
Wage Rate Summary ~ will be forwarded from ACS
• Nurses (ANF ~ SA Private Sector)
• Nurses SA
• Clerks SA
• Health Service Employees
Consultant Service
EMA will provide consulting services for all ACS Members at a discounted hourly rate of $175.00 per hour, which is a saving of $50 per hour. This includes access to a full range of user pays services such as AWAs, training, workers compensation, disputes and collective agreements.
Simply contact EMA with your organisations name and provide your client access number as shown on your client card (sent with your renewal of membership for 06/07). If you do not know your client number please contact Simone Punshon.
Telephone (VIP toll free number) 1800 632 812
Advisory Service (08) 8221 6565
Telephone (08) 8221 6665
Facsimile (08 8221 6660
Website www.emaconsulting.com.au