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Aged & Community Services
SA & NT Inc©
246 Glen Osmond Road,
Fullarton SA 5063
Phone: (08) 8338 7111
Fax: (08) 8338 7077
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Snippets - Volume 7 Issue 5
May 2007
Please note, some of the articles provided will have additional papers which can be downloaded or directed to another website page. In some cases these documents are linked to the ACS Members Only section of this website and will require a Username and Password. All members have been issued with a Username and Password. If you have not received this please contact Simone Punshon with your contact details and she will issue you with your access details.
Index
Snippets – Proudly Sponsored by ACSure
ACSure is a range of insurance and risk solution products developed by Jardine Lloyd Thompson Pty Limited (JLT), in consultation with The Aged & Community Services Australia (ACSA) Federation. JLT is a leading provider of innovative insurance and other risk solutions in Australia . Today, employing over 700 industry professionals covering risks in all states and territories. Building upon a strong reputation of trust and professionalism fostered over many years, JLT aims to become the broker of choice in Australia 's key market segments. At JLT, we are extremely proud to be an invited National Partner of ACSA - chosen by ACSA because we are leaders in our field. As a result of our collaborative development of ACSure, these products respond to aged and community services issues and needs and are available for the benefit of the entire industry, including ACSA, state bodies, and valued members. The aged and community services environment is rapidly developing and constantly changing. Ongoing consultation ensures that JLT continues to arrange and advise on the right products for all concerned. ACSure helps you to respond to these challenges. Click here to view the products developed by JLT for ACSure.
From the CEO's Desk
2007 Federal Election Campaign
The Federal Budget has come and gone and while there were some gains for aged care it is our view that the long term needs have not been addressed. In short, we are continuing with our election campaign to ensure that aged care gets a better deal.
All ACS members will have by now received the initial batch of posters and postcards which effectively represents stage one of our election campaign. I hope that the posters have been displayed prominently and that you have been able to convince staff, residents and their families to forward the postcards to the Prime Minister, Leader of the Opposition and your local Federal member – if you need to get the address for the latter go to the Parliament of Australia website and follow the prompts.
The postcard part of the campaign is very important and its effectiveness depends on the numbers received by those we are targeting. Using these researched messages signals that there is concern and discontent about aged care issues. Please help by making sure that as many as possible of the postcards are sent out. If you need more contact the ACS office.
Stage two of the election campaign gets underway later this month and we will be sending out another batch of postcards this time with the message: Ten minutes of care. Is that all she deserves? Please look out for them.
Later on in the lead up to an anticipated October/November election, ACS will be meeting with as many of our Federal politicians as possible and spreading the message contained in our policy document. We will be augmenting this with as much public activity as possible – letter writing to newspapers, public meetings and such like – there will be more about all of this in coming months.
In the meantime your industry needs your support. Please help in the first instance by sending in a postcard and getting as many people as possible to do the same.
ACS Committee Nomination Process is now OPEN
In the April edition of Snippets it was advised that the process for establishing the new ACS committees was nearing finalisation. The ACS Board endorsed the Terms of Reference and other related material at its Board meeting (27 April) and ACS is now seeking nominations from interested individuals who are keen to assist by providing their knowledge, skills and expertise to the five newly established committees which are:
- Workforce Relations
- Finance
- Residential Care
- Community Care
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Retirement Housing
The Terms of Reference for each committee, Explanatory Memorandum (provides generic information common to all of the committees) and nomination form are available from the ACS Website.
The Nomination Process
Nominations must be submitted by close of business Monday 28 May . Please forward your completed nomination to ACS by post or email – please see the nomination form for details.
In order to asses the best candidates for the committee positions we are asking interested parties to make statements against selection criteria on the nomination form. It is not our intention to make this an onerous exercise but we do need you to take a little time demonstrating your credentials so that we can give due consideration to your nomination. Please feel free to attach additional information to the application if you consider it enhances your nomination.
Committee appointments will normally be for a three year term. But to ensure that we retain a level of corporate knowledge on each committee, initial appointments will be staggered over 1, 2 and 3 years.
To ensure the establishment of the new committee structure is achieved by 1 st July 2007, the ACS Board has delegated authority to the ACS Executive to make final decisions about appointments. All individuals will be advised of the outcome of their nomination.
Should you require any further clarification please contact Alan Graham or Simone Punshon at the ACS office.
General News
ACS Membership Statistics
From the recent data information collection ACS represents the following as at 1st January 2007:
176 Core Members
110 members operate 12,116 residential beds
Ageing in Place Beds (2,018)
Low Care (5,307)
High Care (4,791)
70 members operate 6,684 IL & RFU units
ILU (5,320)
RFU (1,364)
37 members operate 2,772 Community Aged Care Packages
15 members operate 272 EACH & EACH Dementia Packages
74 members provide in excess of 1,890 HACC programs
29 members provide Day Therapy Centres
Action Plan for the Prevention of Abuse of Older People in South Australia
The University of South Australia is conducting a consultation for the State Government to produce an action plan to prevent the abuse of older people in South Australia . This is a whole of government initiative, managed by the Office for the Ageing.
In order to inform the plan, Uni SA are distributing two important surveys for key stakeholders to complete:
SURVEY A: will collect information and views from service providers who are likely to have a stake in the action plan, including those in your organisation. It would assist greatly if you could complete the survey for service providers (either as an individual or with a group), and forward it to anyone in your organisation who is working in the area. This survey will take about 20 - 30 minutes.
Click here to access the online survey, which.needs to be completed and submitted by Friday, 25th May in order to have time to analyse the data, conduct follow-up interviews and write the plan, so an early response would be appreciated.
2007 Aged Care Approvals Round
The invitation to apply for places and capital grants in the 2007 Round, and the application kit, is now available on the Department's website. The closing date for residential places and capital grants is 15 June 2007. The closing date for CACP, EACH and EACHD is 25 th May 2007.
Anglicare Care Worker DVD
Anglicare has developed a Care Worker DVD which has been sent to Job Network Providers and RTO's to use as a way to promote a better understanding of the care worker role within their training and job placements. 30 second excerpts of the DVD are available for viewing from the Anglicare Careers Website and copies of the DVD are available for other providers to use from Anglicare. To receive a copy please contact Anglicare on (08) 8305 9200.
South Australian Safety and Quality Framework and Strategy 2007-2011
The State Department of Health has released the South Australian Safety and Quality Framework and Strategy 2007-2011 and its companion summary document, Safer health care: now and into the future. The Safety and Quality Framework Strategy 2007-2011 builds on the Patient Safety Framework 2003 and encompasses all sectors of the health system, not just acute care. It can be applied across the public and private hospital sector, community health, mental health, aged care and the care of children.
Copies are available for download from the Department of Health Safety and Quality website. Click here to view a copy.
Calculate your Retirement Income – New Pension Calculator
From 1 July 2007, following the Australian Government's ‘simpler superannuation' changes, many people may decide to use their superannuation money to purchase an ‘account-based pension'.
This pension will be a new product, available from 1 July 2007, and gives people more choice about how much income they can receive in retirement.
The Australian Securities and Investments Commission (ASIC) launched a new online account-based pension calculator to help make retirement planning easier.
Available on ASIC's consumer website FIDO , the calculator lets you see how long your money may last under the new rules that control these pensions.
The new calculator is available on ASIC's consumer website FIDO.
Delirium in older people
The Department of Health and Ageing has produced a booklet about delirium, titled “Delirium in older people”, designed for health professionals and support workers who work with older people. It provides advice on the care of people who are suffering from delirium. ACS has a hard copy of this book to view at the office or click here to access an electronic copy.
AIHW report on fall-related hospitalisations among older people
The Australian Institute of Health and Welfare has released a new report “ Fall-related hospitalisations among older people: sociocultural and regional aspects. The ageing of the Australian population has enlarged the population at high risk of fall-related injury and population projections imply substantial increase in years to come. A large proportion of Australia 's older population were born overseas and changing migration patterns following the Second World War have resulted in an older population which is becoming highly culturally and linguistically diverse. This report examines fall-related hospitalisations for people aged 65 and older for the years 2000-03 according to country of birth and place of usual residence.
Click here to view the report.
ACSA 2007 Award nominations close on Friday 1 June.
Don't miss this opportunity to promote and acknowledge the work of your organisation and staff.
Award winners receive $500 cash plus an engraved plaque and subscription to Agendas where we run a story on the presentation and Award recipients.
These Awards also give you the opportunity to share innovations in work practices and care with other providers. Note the new Technology Innovation Award.
Award categories this year include:
- Employee
- Volunteer
- Organisation – Residential Care / Community Care / Retirement Living
- Newsletter – Professional / Voluntary
- Training Innovation
- Technology Innovation
Nominations forms and details can be obtained from the ACSA website, or by contacting Heather Stevens via phone (03) 9686 3460 or email.
Making a real difference to the way communities use Australian water resources
Round 3 now open
On 23 April, the Minister for the Environment and Water Resources, Malcolm Turnbull and the Minister for Fisheries, Forestry and Conservation, Senator Eric Abetz, called for applications for the third round of Community Water Grants. For everything you need to know about Round 3 including application closing dates, how to apply, application guidelines and promotional brochure, click here.
You must register before 22 June to submit an application and applications close on 4 th July 2007..
Dementia Care Publications
As outlined in the recent National Report, the following revised documents have been published by Alzheimers' Australia , and can be downloaded from the Alzheimers' website.
- Quality Dementia Practice in Residential Aged Care Facilities for all Staff; and
- Quality Dementia Care: A Guide to Practice for Managers in Residential Aged Care Facilities
ACS would like to thank Vicki Robertson, Uniting Care Wesley Port Adelaide, and Anne Higginson, ACH Group Inc, for their valuable contribution to the revision of the documents, through their attendance at the Quality Dementia Care Consensus Conference in Melbourne in 2006 as ACSA representatives.
As these documents relate to residential aged care, it is now the intention of Alzheimers' Australia to produce a stand alone quality dementia care document that focuses on community care services.
DoHA Office of Aged Care Quality and Compliance
From 1 st May 2007 the complaints resolution scheme ceases to handle complaints for Commonwealth funded residential aged care and community care. The Office of the Aged Care Quality and Compliance will commence and all complaints will be handled by the officers of the Department under the changed legislation to the Aged Care Act and Accountability Principles. Compulsory reporting to this Department will not commence until 1 st July 2007. Contact details for the Adelaide office of this Department will be available on the Department's website shortly. Members will need to change their information about external complaints handling mechanisms and phone numbers in their resident information and contracts.
Police Check Information
Police Checks
A reminder that all staff in aged care services subsidised under the Aged Care Act 1997 (the Act) , specifically:
- Residential aged care;
- Community aged care services under the Act: Community Aged Care Packages (CACPs); and
- Flexible care services under the Act: Extended Aged Care at Home (EACH) and Extended Aged Care at Home Dementia (EACHD) packages, Multi-Purpose Service places and Transition Care
will need to have commenced the process or have completed police checks for all existing staff by 1 st June 2007.
This legislation does not apply to staff that are working in retirement villages as long as they do not move across to Commonwealth funded services. It is an internal decision by retirement village operators as to whether they introduce a system of police checks for staff.
Police Checks for Adults Working in HACC Funded Programs
Requests for, and queries regarding, criminal history record checks (police checks) from HACC funded agencies are increasing. The Office for the Ageing (OFTA) advises that it is not a legal requirement for staff or volunteers working in HACC funded programs in community settings to undergo police checks. However, it is considered to be good practice and risk avoidance management.
As part of the general trend towards improving standards and safety of clients, new police certificate requirements are being progressively phased in for certain aged care services subsidised under the Aged Care Act 1997. The Commonwealth requirements specify that approved aged care providers must have a police certificate, and a statutory declaration where applicable, of not more than three years old, for all staff and volunteers, who are “reasonably likely to have unsupervised access to care recipients”.
These requirements cover:
- Residential Aged Care
- Community aged care services under the Act: Community Aged Care Packages (CACP)
- Flexible care services under the Act: Extended Aged Care at Home (EACH) and Extended Aged Care at Home Dementia (EACHD) packages, Multi-Purpose Service places and Transition Care.
Examples of staff who need to comply include:
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All key personnel of the approved provider
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Employees and contractors of the approved provider responsible for looking after people living in residential aged care homes, or community settings or in the recipient's own home
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Allied health professionals contracted by the approved provider to provide care to care recipients
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Kitchen, cleaning laundry, garden and office personnel employed directly or by a contracted agency with unsupervised access to care recipients
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Consultants, trainers and advisors for accreditation support with unsupervised access to care recipients.
Under the Commonwealth requirements, a volunteer is a person who has turned 16 years of age (or has turned 18 years, if a full-time student) and who offers services to the approved provider on an unpaid basis and on the invitation of the approved provider. This does not include persons who volunteer to provide care or services at the invitation of a particular care recipient (for example, family or friends).
The Aged Care Act requirements also specify that a person should be precluded from providing aged care services (whether paid or voluntary) if the person has been convicted of murder or sexual assault or has been convicted of, and sentenced to imprisonment for any other form of assault.
The Department for Families and Communities' ( DFC ) new Screening and Licensing Branch will provide criminal history record checks for all staff and volunteers in the department who fit within the Commonwealth's legislative requirements. At this stage, the service is not available to staff or volunteers external to the department. Arrangements for obtaining a check are a matter of negotiation between the particular provider and the individual.
For more information contact the Screening and Licensing Branch,, Department for Families and Communities on (08) 8207 0384. Additional information about Commonwealth requirements can be found on www.health.gov.au/OACQC .
News for Residential Members
Liquidity Management Statements
Chapter 4, Part IV of the User Guide to the Regulation of Approved Providers holding Accommodation Bonds states that;
Providers are required to:
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Ensure that the LMS remains up-to-date and complies with the requirements of the Liquidity Standard; and
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Modify or replace the LMS if the provider becomes aware that the LMS no longer complies with the requirements of the Liquidity Standard.
It further states
At a minimum, providers should review the LMS annually. This review should include an assessment of whether the factors used to determine the level of liquidity remain appropriate for the provider. For example, providers should consider:
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Whether changes in service(s) they operate or the profile of their residents require variations to the factors included in the LMS;
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Whether parameters or assumptions such as the size of bonds received from new residents should be adjusted; and
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Whether to include events in the LMS that would trigger a review outside of an annual cycle. The events that providers could include as triggers would be those that may increase the risk that they would not have sufficient liquidity to meet bond balance refunds over the coming 12 months.
Please ensure you are meeting the requirements of the Principles.
National Residential Aged Care Survey
Bentleys MRI and James Underwood & Associates have completed the 2005/2006 National Survey Report and the national and state averages. The 2006 Report includes twelve consecutive years of data.
Click here to view further information on the survey or to order a copy.
RCS Statistics for the Quarter Ending December 2006
The final RCS statistics for 2006 indicate that RCS downgrades have increased significantly from 25% in the previous quarter to 47% in the final quarter.
Please note that the top five questions downgraded nationally were Q12 (30.16%), Q13 (27.4%), Q8 (22.6%), Q14 (20.15%) and Q18 (19.99%). Click here to access a copy of the statistics.
Due to the high level of increase in downgrades, the ACS Residential committee intends to raise this issue with DoHA on behalf of members.
Legislative Changes to Aged Care Principles
DoHA has released amendments to the Records and Accountability Principles. The amendments support the mandatory reporting requirements for alleged or suspected assault on residents. The amended versions are available through the Department's web site. The ‘Investigation Principles' supporting the new complaints resolution scheme introduced by the Aged Care Amendment (Security and Protection) Bill 2007 are also now available. A copy of the new principles can be obtained via the DOHA website, then scrolling down the page to the hyperlink for the Investigation Principles document.
Securing the future of aged care for Australians – information workshops
The Department of Health and Ageing is holding a series of information workshops on “ Securing the Future of Aged Care for Australians . The workshops are principally aimed at residential aged care CEOs and finance managers, and will cover the package as a whole, as well as focus on the residential aged care components of the package, including accommodation payments and fees, changes to income tested care fees and the new Aged Care Funding Instrument (ACFI).
The sessions will be held on Thursday 7 June 9.30 – 12.30 and 1.30 – 4.30, and Friday 8 June 9.30 – 12.30 and 1.30 – 4.30, all held at The Hilton Adelaide, 233 Victoria Square .
For bookings, call 8237 8232 or email Jo-Anne Young.
Changes to the deeming rate
As you may be aware there have been changes to the Centrelink and DVA Deeming Rates. From 20 March 2007 the new rates are 3.5% (lower deeming rate) and 5.5%. The impact on residential aged care facilities is twofold, as follows:
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The maximum permissible interest rate that can be charged for those residents who enter care, on or after 20 th March 2007 and who enter into an Accommodation Charge Agreement is 7% (twice the low deeming rate). The maximum permissible interest rate that can be charged for those residents who have entered into an Accommodation Bond Agreement remains at 10.37%.
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The Base Interest Rate to be used when refunding an Accommodation Bond balance to a departed resident, who leaves on or after 1 st April 2007, is 5.5% (the lower deeming rate plus 2%).
National News from ACSA
ACSA National Report
The ACSA National Report Issue 155 is now available for downloading from the ACS Members Only website (you will need your username and password to access this).
Topics in this issue are:
CEO Forum Report
Workforce Census to include HACC
ALP Policy
Information Workshops
National Quality Reporting Framework consultation
ACSA Vice President Elected to IAHSA Board of Directors
New Medicare Single Contact Phone Number for all Aged Care Enquiries
NSW HACC Agreement
Certification Statistics CPA Australia provides guidance on aged care advice
ACSA Excellence in Aged Care Awards
Cultural Diversity in Ageing 2007 National Conference: Melbourne 7-8 June
9th National Rural Health Conference Research
Industry Education & Training Events
40th National AAG Conference
The Australian Association of Gerontology (AAG) has announced it will hold its 2007 National Conference in Adelaide during November. To be held 21 - 23 November 2007 at the Adelaide Hilton Hotel, the Conference will focus on the theme ‘BeyOND 2007 Ageing: Evolution and Revolution.'
The Conference is the major annual activity of the Australian Association of Gerontology (AAG), which brings together professionals interested in promoting education and research into all aspects of ageing. The Association encourages cross disciplinary exchange of ideas amongst professionals including clinicians, therapists, social scientists, economists and demographers.
The AAG is now calling for abstracts for the Conference. If you are a professional working in ageing, whether you are developing policy, an active researcher, an educator, a service provider or a consumer and you have research, policy or practice information to share, then the AAG National Conference will provide a wide, diverse, well informed and well connected audience. The AAG program committee welcomes abstracts that are informative, relevant and contribute to the ageing research and education agenda.
Over the years James Bond has adapted and changed to suit the audience of the times. The 2007 Conference will follow through on this theme of adaptation highlighting that ageing can be viewed in much the same way as Bond. New technologies, innovative thinking, changing social structures, policies and community attitudes impact on the way we view and manage ageing today. The 2007 Conference will offer opportunities to showcase these evolutions and revolutions in ageing.
The 3-day Conference will include plenary, concurrent and poster presentations as well as a social program designed to maximise networking for attendees in the wine and festival capital of Australia
Further information on the Conference, including a ‘Call for Abstracts' is available on the AAG website or by contacting the Conference Managers via phone 02 6650 9800 or email.
Community Managers & Care Worker Training
“Working with older people with Mental health problems”
Thursday 29th March & Thursday 31 st May 2007.
Click here to view full Training details.
ACS Education & Training Events
2007-2008 ACS Program
The events program for 2007/2008 has now been completed and is available for viewing on the ACS Website. There is a wide range of events to be conducted for members over the coming year ranging from Industry Specific Forums to Personal Development programs. We have also allocated some Performance Development training into the Regional areas.
Registration forms for the events will
be placed on the website as they are prepared, as well as being sent to members.
Please mark this page as a bookmark and return to it regularly to view any changes
and additions.
Combined ACS Regional Forum - "Aged Care in the Country"
Date: 18th June 2007
Time: 9.30am – 4.15pm
Venue: Allan Scott Park Morphettville Racecourse
Registration Fees: Members $77, Non-Members $175
This forum will provide an opportunity for rural and remote providers to hear
the latest aged care news and to network with colleagues. The program is extensive
and covers a wide range of issues effecting rural and remote providers. Don’t
miss out on this exciting, informative and innovative day.
Keynote Addresses include:
- Industry Updates
- Department Updates
- Recognising and Adressing Elder Abuse
- Aged Care Quality and Complaints
- DHA Allocation Process
- On-Line Training
- Mental Health
- Models of Care
- Workchoices - Agreement Making
- Transition Care
and speakers include:
- Alan Graham, Aged & Community Services SA & NT Inc
- Helen Frazer, Office of Aged Care Quality and Compliance
- Leena Sudano, Health Services Complaints Commissioner
- David Kemp, Department of Health and Ageing
- Sue Vardon, Department Families and Communities
- Susan McInerney, Principle Consultant, Outcomes Plus
- Gill Fletcher, Key Account Manager, Learning Seat
- Gail Adler, DON, Matthew Flinders Home Inc
- Milka Valentic, ACH Group
- Eugenie Chambers, Course Coordinator, Emergency Mental Health Alcohol and Drugs Course
- Susan Gates, Office of the Employment Advocate
The concurrent sessions will provide information on:
- HR & Management - Agreement Making under Workchoices
- Community Care - Transition of Care and HACC negotiation and submission process
- Residential Care - Country Health update and New Model of Care
The Ins and Outs of Contracting aged & community care services
Date: 22nd June 2007
Time: 9.30am – 4.30pm
Venue: Osmond Terrace Function Centre
Registration Fees: Members $176, Non-Members $330
If you contract any service to a third party (including maintenance/garden services,
relief staff, allied health or an entire program) this seminar is not to be
missed.
Find out important information about your responsibilities in relation to OH&S,
quality standards, training and supervision. Learn about the employer/contractor
relationship, new legislation impacting self employed contractors, what needs
to be included in a service contract and information about insurance types and
levels.
Bring along any questions you have and take home copies of the presentations
in a useful note format.
Program includes:
- Contracting in the Aged & Community Sector
- Insuring Contractors
- Independent Contractors Act
- Understanding the Employer - Contractor Relationship
- Occupational Health, Safety and Welfare
- Monitoring the Standards of Contracted Services
- Government Resources
Managing Claims and Return to Work
Date: 29 th May 2007
Time: 9.00am – 4.00pm
Venue: ACS Training Rooms 246 Glen Osmond Road Fullarton
Registration Fees: Members $220, Non-Members $330
This course is designed for line managers or others that have responsibility
for the management of claims or the return to work process for employees injured
or ill through work. The course provides an-in-depth look at how managers can
assist with the return to work and rehabilitation of such employees. The course
content includes practical application of legal or other requirements to facilitate
an early return to work and case closure, improving productivity and reducing
costs. All participants will receive a comprehensive workbook.
Incident Investigation
Date: 20th June 2007
Time: 9.00am – 4.00pm
Venue: ACS Training Rooms 246 Glen Osmond Road Fullarton
Registration Fees: Members $220, Non-Members $330
This course is designed to provide line managers or others responsible for investigating
accidents at work with all the information they need to both understand why
they undertake the investigation and how to conduct the investigation. The course
covers legal requirements for reporting as well as practical aspects of how,
when and why of incident investigations.
All participants will receive a comprehensive workbook.
This workshop will be conducted by Performis who provide a full range of OHS
and associated training, from induction services to senior officer responsibilities
and specialised competency courses.
Member Services
ACS SA&NT have entered into arrangements with a range of businesses to provide cost effective and quality services to its members. Please be advised that ACS SA&NT has entered into these arrangements with a financial benefit for the Association. Currently arrangements have been made with
Message Media - SMS Messaging
OCAR - Employment Assistance Program
Mutual Community - ACS Health Insurance Plan
Jardine Lloyd Thompson - ACSure Insurance
Management Update
Click here to view recent or previous issues of the ACS Management Update.
SMS messaging
Does your organisation waste countless hours every week, trying to fill gaps in staff rosters? messagemedia solves this problem. Harness the speed, convenience and cost effectiveness of SMS messaging, which is unrivalled by any other communication medium. Faster than email, less intrusive and cheaper than phone calls – SMS has become an essential business tool.
Instead of phoning members of staff one by one to see if they want an extra shift, send an SMS to the staff from your PC instantly. Sending the group SMS from your PC takes seconds, you include a phone number in the message so that staff that want to work the shift can call you. In our experience the whole process including the staff member calling in takes approximately 5 minutes.
Through a joint arrangement established between ACS SA&NT and messagemedia ACS SA&NT members are able to purchase the SMS messaging product at a reduced rate of $349.00 (saving $100.00). Call 1300 767 903 to discover more about the incredible impact messagemedia will have on your organisation.
Click here to download an expression of interest. Upon completion of this form messagemedia will contact you.
Do you have an Employee Assistance Program?
As part of our ongoing commitment to strengthen services and opportunities for Members, ACS SA&NT is pleased to be able to provide members with access to an Employee Assistance Program (EAP). ACS SA&NT has entered into an agreement with OCAR Workplace Consulting to provide an EAP to members at a substantially reduced rate. (Payment is made on a quartlery basis)
An EAP is a confidential counselling service designed to offer an effective means of assisting employees with problems that may eventually affect job performance and personal well-being. Employees have access to qualified counsellors who are located outside of their workplace and are trained to help people identify and resolve their problems. It has been advised that the Unions are in favour of EAP in businesses and often quality and standards accreditation also favour EA programs.
OCAR Workplace Consulting will provide the services of the EAP to members who join this service.
Click here to download an expressionof interest form. Upon completion of this form OCAR will contact you to commence the service.
ACSure - meeting your insurance needs
JLT Health & Aged Care has been servicing those operating and living in aged care facilities nationally for almost a decade and utilising this experience have developed ACSure in consultation with the management and membership of ACS SA & NT. JLT Health and Aged Care offer a range of ACSure product packages which ensure compliance with the Aged Care Act and structures packages for both small and large operators, including aged care facility operators, retirement living services and community care providers. ACSure are now online - click here to view their website.
For more information contact Kerrie Zwart or call 8418 0288.