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Aged & Community Services
SA & NT Inc©
246 Glen Osmond Road,
Fullarton SA 5063
Phone: (08) 8338 7111
Fax: (08) 8338 7077
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Snippets – Volume 8 Issue 6
June 2008
Please note some of the articles provided have additional papers which can be downloaded or links to another website page. In some cases these documents are linked to the ACS Members Only section of this website and will require a Username and Password. All members have been issued with a Username and Password. If you have not received this please contact the Communications Officer with your contact details and you will be issued with your access details.
Index
From the CEO's desk
ACSA National Conference (28 September – 1 October 2008)
The registration brochure is now available and this year online registration is also an option.
The conference committee has put together a very good program of international and well-known national speakers, which will ensure that we have a first class conference – one that you can genuinely walk away from saying that you have been informed and challenged.
Amongst a number of changes, I want to highlight one in particular. There is a discount for four or more registrations from one organisation or grouping of smaller organisations if, for example, they come from a local or regional locale. To obtain the discount, the group registrations must be received on or before 15 August.
I urge you all to have a look at the program.
SA Health Care Plan Older People
The final draft plan was forwarded to this office after being ‘signed off’ by the steering group. ACS SA&NT has been an active participant in the development of the document, which will now be presented to the Health Department portfolio executive before being forwarded to the Minister. Although the commitment remains, it is unclear yet when the document will be released for public comment.
ACS SA&NT, along with others on the steering group, worked hard to ensure that the plan has more than just a health services focus. The importance of integrating health and the aged care sector is also covered within the context of a broader health and wellbeing framework.
More about the draft plan when it is released for comment.
Reporting: Flu and Gastro
The recent outbreak of Salmonella at the Hahndorf facility is a timely reminder of the importance of the need to remain vigilant and to ensure that appropriate authorities are kept informed. It is in everyone’s best interest to ensure that both the Department of Health (State) and the Department of Health and Ageing (Commonwealth) are alerted to any concerns as early as possible.
Can I also stress that ACS SA&NT are very happy to work cooperatively with any of our members around managing ‘events’ of this nature, particularly if there are concerns about what might eventuate. In fact, this could be extended to any event that might attract media attention. Complementary media releases from the provider and the industry association are a useful mechanism for enabling the sector to both allay concerns and provide information for public consideration.
Public Image Project
The research work has undergone initial assessment and ACSA is developing an action plan to enable the sector to address the issues that have been highlighted. There will be more about this in coming months as we alert you to our plans. Changing perceptions is a long-term task and the sector needs to carefully think through how it will address the challenges.
However, I thought I would share some findings with you around the use of language in the sector. Very strong views were expressed about the need to simplify language to ensure clarity. Some examples include:
- Standardising the use of terminology – e.g. retirement units verses independent living units;
- Replacing words that imply dependency with language that implies service and support – e.g. why not use the number of residents rather than beds to describe the size of a facility.
New Communications Officer
ACS SA&NT recently welcomed Gretta Koch to the position of Communications Officer. Gretta commenced on 23 June; she has qualifications in Professional Writing and Communication and experience in a variety of communications roles.
General News
National Report Issue 182
The latest edition of the National Report is now available from the Members Only section. Click here to download. Issues covered in the latest edition include:
- ACFI Update
- Residential Aged Care in Australia 2006-07: a statistical overview
- Annual Aged Care Approved Provider Statement
- Members Sought for Aged Care Planning Advisory Committees
- IN2L in Australia – and at ACSA 2008 National Conference in Adelaide – on 28 September
- Care and Treatment of People with Psychogeriatric Conditions in Aged Care Homes.
- E-learning for Industry
- Better Care for Our Carers – New Parliamentary Inquiry
- National Primary Health Care Strategy
- Community Care Consumer Information Project
Increased rates for residential and community care subsidies
The new increased rates of payment for residential care and supplements came into effect on 1 July 2008. Click here for further information.
Increased pension thresholds
Age Pensioners can now earn more income and hold more valuable assets without their pension being affected, following annual adjustments from 1 July 2008.
Click here for further information.
National registration and accreditation scheme for health professions
The Council of Australian Governments (COAG) has agreed on the national registration and accreditation scheme for the health professions. The scheme will commence with the nine professions currently registered in all jurisdictions – physiotherapy, optometry, nursing and midwifery, chiropractic care, pharmacy, dental care (dentists, dental hygienists, dental prosthetists and dental therapists), medicine, psychology and osteopathy.
The scheme will be implemented by 1 July 2010. Each of the States and Territories will repeal their existing registration legislation covering the health professions subject to the new scheme. This will abolish the current State and Territory-based registration boards for those health professions.
ACS will continue to monitor the implementation of this scheme.
Click here for the full agreement.
Transition Care Program – patients in private hospitals
It has been unclear whether patients in private hospitals are able to access Transition Care. The Department of Health and Ageing provide the following clarification:
The Aged Care Act 1997 and Transition Care Guidelines do not expressly include or exclude private patients. Both documents only refer to hospital patients, which encompasses both private and public hospitals. In the Transition Care Training Handbook for Aged Care Assessment Teams in Appendix 6 – Frequently Asked Questions, this issue is clarified:
Question 10: Are private patients eligible to be assessed and approved for transition care?
Answer: Yes. The eligibility requirements for transition care do not include differential eligibility for private or public patients.
New Dementia resource
The Dementia Resource Guide provides information and resources to assist people with dementia, carers and families, volunteers, and staff providing care and support. The Guide aims to improve the understanding and management of dementia and to assist in planning for the future.
Click here to access the Guide or, for CD-ROM format, contact dementia@health.gov.au
New funding for palliative care
Minister for Ageing Mrs Justine Elliot has announced Federal Government funding of over $3.5 million for the next three years, to fund the Palliative Care for People Living at Home initiative. The project will investigate new ways to allow people requiring palliative care to remain in their homes with their carers.
Palliative Care website
An innovative website was recently launched to provide people with a terminal illness, their families and carers with practical information, support and advice. The CareSearch website also includes information for health professionals and researchers. Click here for more information.
Therapeutic Goods Administration (TGA) recalls
Hill-Rom Medicraft FE5000 Hospital Beds with sliding Backrest
(Reference: RN-2008-0352) ARTG No: 109304
Reason: The control box mounting bar connecting to the backrest actuator for beds with sliding backrest could be deformed after repeated backrest operations, especially at the extreme of backrest working load.
For further information contact Medicraft Australia Pty Limited, Customer Service (02) 9569 0255.
Ageing Consultative Committee
A revamped industry advisory committee has been established to improve consultation with the sector, workforce and consumers. The Ageing Consultative Committee (ACC) includes commercial and not-for-profit aged care providers, consumer groups, professional and union bodies.
The ACC will focus on efficiency in bed allocation process, the review of aged care planning ratios, proposed changes to the regulatory framework and better integration of community and residential care.
Click here for more information about the new committee.
Dementia behaviour management advisory service
This service is available to care-workers, services and carers providing care to people with dementia who are accessing Australian Government-funded aged care services, where the behaviour of the person with dementia is impacting on their care.
A team of health and allied health professionals can provide telephone advice and support 24 hours a day. During business hours a further range of services are available, including: assessment of behaviour patterns, identification of medical, environmental and social factors contributing to behaviours, and care planning, case conference and short term case management.
For more information call 1800 699 799 or email Alzheimer's SA.
Chief Nursing and Midwifery Officer appointed
Health Minister Nicola Roxon has announced the appointment of Rosemary Bryant as the Chief Nursing and Midwifery Officer for Australia. Rosemary Bryant is the Executive Director of the Royal College of Nursing and has over 30 years' of diverse experience in both national and international roles.
Every Generation Festival O8, 1–31 October and Positive Ageing Awards
You can become involved in the Every Generation Festival by registering as a Partner, then planning and registering your October events. Partnership is free – click here for further information.
The Every Generation Positive Ageing Awards recognise the importance of a philosophy of positive ageing – they acknowledge the contributions of older individuals and programs, projects and organisations which exemplify this philosophy. The Awards are open to South Australian individuals and programs and close in August 2008.
For more information phone COTA Seniors Voice on 08 8232 0422 or Country FreeCall 1800 182 324.
National Health and Hospitals Reform Commission (NHHRC) seeking input
The Australian Government recently established the NHHRC to develop a long-term health reform plan for a modern Australia, and is seeking input from a variety of people and organisations. Click here for ACSA's submission to the Commission.
The Commission is holding a series of forums in all capital cities and some rural and regional centres. Adelaide forums are being held on 9 and 10 July – details on the consultation process are available here.
Minister for Ageing approves another $163 million
The Australian Government has officially approved further investment in Australian residential and home aged care. Effective 1 July, payments for residential care subsidies and supplements will increase by $152 million and community care subsidies by $11 million.
Australian appointed to international aged care board
International Association of Homes and Services for the Ageing (IAHSA) has elected Australian Glenn Bunney as its Vice President – Glenn is the CEO of Sundale, a community organisation in QLD. IAHSA is the peak international industry organisation for aged care providers, with members all around the globe.
NAIDOC week
In July NAIDOC celebrations are held around Australia to celebrate the history, culture and achievements of Aboriginal and Torres Strait Islander people. NAIDOC originally stood for 'National Aborigines and Islanders Day Observance Committee', which was responsible for organising national activities during NAIDOC week, and its acronym has become the name of the week itself.
Tandanya will host activities and performances during NAIDOC week; for more information contact them on 08 8224 3200 or visit the NAIDOC website.
News for Residential Members
Residential Aged Care Coronial Communiqué
The latest edition of the Residential Aged Care Coronial Communiqué is now available; it focuses on pressure ulcer and three coronial cases are presented.
ATO Interpretive Decision – Goods and Services Tax
The Australian Tax Office has recently released an Interpretive Decision – ATO ID 2008/86 – regarding GST and the supply of a residential care facility by lease.
Building Certification of Residential Aged Care Homes
The Australian National Audit Office (ANAO) has released a report into Building Certification of Residential Aged Care Homes, which can be downloaded here.
Impact of accreditation on quality of care
The Australian Government has released a report entitled Evaluation of the impact of accreditation on the delivery of quality of care and quality of life to residents in Australian Government subsidised residential aged care homes.
According to the report, the introduction of accreditation served a number of functions related to quality including to:
- remove under-performing homes from the sector;
- set a minimum standard for quality;
- raise the standards of quality across the sector;
- establish a degree of consistency across the sector; and
- develop a focus on continuous quality improvement and resident-focused care.
The full report is available here.
Proposed amendments to the Controlled Substances (Poisons) Regulations 1996
The proposed amendments most relevant to residential aged care are:
- Regulations 25,27 and 31E to permit facsimile transmission of prescriptions or orders that could be dispensed by a pharmacist without needing to sight and take possession of the original prescription or order, provided specified requirements are met;
- Regulation 31I (1)(c)(ii) to remove the requirement for the instructions for administrations of drugs of dependence to patients in a health service to be renewed every 30 days by the medical practitioner principally responsible for the treatment of the patient.
For a full copy of the proposed amendments please email Eileen King. If you wish to comment on the amendments please email Natasha Searcy by Friday, 1 August 2008.
Residential Aged Care in Australia 2006–07: a statistical overview
The Residential Aged Care in Australia 2006–07: a Statistical Overview report (Australian Institute of Health and Welfare) shows that more residents need higher levels of care than ever before, with 70% of permanent residents requiring high level care compared to 58% a decade ago.
The allocation of new places in 2006–07 was 4,415 high-care residential places and 2,110 low-care residential places.
The full report is available here.
Requirements to report residents who go missing
In a measure to further enhance safety for residents, particularly those with dementia, the Department of Health and Ageing will require nursing home services to report any case of missing residents.
This will be required when the approved provider decides that the person is missing without explanation. As a matter of principle, this should be as soon as possible after they alert police.
Click here for the full media release.
Encouraging Best Practice in Residential Aged Care Program (EBPRAC)
The Department of Health and Ageing is seeking applications from health-related organisations to improve evidence-based clinical care for residents¸ provide additional skills for clinical care staff and promote a sustainable best practice care culture in Australian Government-funded aged care homes.
Under this funding round of EBPRAC¸ organisations will be required to establish a consortium that includes residential aged care homes¸ researchers and educators, to implement the most up to date evidence-based care practices for residents.
A total of $8.7 million has been allocated to fund approximately 10 projects under this funding round. Applications must address one of the following target areas:
- Wound management
- Behaviour management
- Incontinence management
- Infection control
- Palliative care
It is expected that projects will be funded for up to two years.
Please click on the links for the Standard Funding Areement, Application Form and Application Guidelines.
For questions and answers regarding the tender documents please click here.
Information concerning vancomycin-resistant enterococci (vre)
The SA Department of Health has created an information sheet to assist you to manage residents with, or suspected of having, a VRE infection.
For more information click here or phone 8226 6363.
ACFI Update
ACFI financial modelling
The ACS SA&NT Residential Care Committee is seeking information on how facilities are performing under ACFI – particularly from small regional or stand-alone low care facilities.
If you are willing to participate in our data analysis, please email Natasha Searcy or phone her on 08 8338 7111.
ACSA Transition to ACFI Survey
ACSA and ACAA have launched a short online survey which aims to gain an understanding of how prepared administration managers feel they are to cope with the transition and which areas they are most concerned about. It also asks about training and support resources you have already used or would like to use if it were available.
The survey should take about 10 minutes; click here to access.
ACFI – Q12 Complex Pain Management
The wording in the ACFI User Guide and ACFI Answer Appraisal Pack for Q12 Complex Pain Management 4a and 4b is not the same. The ACFI User Guide states:
4a Complex pain management and practice undertaken by an allied health professional or registered nurse and 4b Complex pain management and practice undertaken by an allied health professional.
However, The Answer Appraisal Pack states:
4a Complex pain management by an allied health professional or registered nurse and 4b Complex pain management by an allied health professional.
This has caused some confusion in regards to claiming as approved providers are completing the ACFI Answer Appraisal pack prior to submitting their Application for Classification. ACS NSW&ACT has raised this with the Department, which has advised they will follow through on this and that the wording in the ACFI User Guide has priority and is the intended wording for this item.
RCS Validation
Members have provided feedback regarding the inability to provide verbal clarification during a RCS Validation. According to the Residential Care Manual, p 5:16 “ The Review Officer(s) is responsible for examining all relevant documents used by the aged care home to assess, plan, implement and evaluate the needs of the resident against the RCS, in determining whether the resident’s classification is accurate.
These documents may include:
- the resident’s care plan, progress notes, admission notes, assessment sheets, treatment sheets, therapy program and notes, medication chart;
- the ACAT assessment; and
- any other documents about the resident ’s care needs that had been dated before the appraisal was completed, e.g. medical practitioner notes and other provider notes.
Where the documentation is inconsistent or unclear, the Review Officer(s) will seek verbal clarification from the care staff that provided care to the resident at the time of the appraisal. Approval for care staff to speak with Review Officer(s) will be sought from the Care Manager/Director of Nursing. If necessary, the Review Officer(s) may interview the resident whose classification is under review.”
KPMG ACFI advice starts
The Department has appointed KPMG to assist aged care facilities in making the transition to new funding arrangements and KPMG has now set up a project office to manage this work.
Direct requests to the dedicated webpage or phone 1-800-633-719.
Medicare payments update – understanding codes
Some new codes have been introduced since ACFI. Please be aware that:
- DNA stands for default non appraisal (current s8 default) expired RCS with low ACCR approval.
- DH stands for current default S4, expired RCS with expired high ACCR approval.
News for Community Providers
Survey for family carers of people with dementia
Access Economics has been commissioned to prepare a report titled Dementia: costs to business and carers, and workforce impacts. As part of this study, they would like people who are currently caring for, or have cared for, someone with dementia to undertake a survey.
For more information, click here.
Consumer Information Project – review of community quality assurance information
A number of service providers may have been contacted by the National Ageing Research Institute (NARI). The Department of Health and Ageing has engaged NARI to review quality assurance information for consumers receiving aged care services in the community. The project aims to improve the availability of and access to such information.
A sampling strategy is being applied involving 15% of all providers across states/territories and service types. These providers will be approached to complete a short survey and provide examples of information they have available for consumers.
Please direct any enquiries about the survey, or other aspects of the project, to Xiaoping Lin on (03) 8387 2626 or Freda Vrantsidis on (03) 8387 2596.
News for the Retirement Sector
Housing Affordability Fund
The Government has released the technical paper for the Housing Affordability Fund (HAF). The $512 million Fund aims to lower the cost of building new homes and create an incentive for projects that will make housing more affordable.
The Fund aims to achieve this by addressing two significant supply-side barriers to housing development:
- Holding costs incurred by developers as a result of long planning and approval waiting times; and
- Infrastructure costs such as water, sewerage, transport, and open space.
The fund will be distributed by direct grants, primarily to local governments, local government associations and State or Territory Governments, through a competitive selection process.
Copies of the technical paper can be obtained from the FaHCSIA website.
Select Committee on housing affordability in Australia
The Senate Select Committee recently released a report called A good house is hard to find: Housing affordability in Australia, which discusses the barriers to home ownership in Australia, and provides some 30 recommendations to improve housing affordability.
Click here for the full report.
Volunteer news
Volunteering in Australia – Changing Patterns in Voluntary Work
A new publication about Australia's volunteers Volunteering in Australia – changing patterns of voluntary work, 1995 – 2006 provides a snapshot of volunteering: the people who are most likely to take on a volunteering role and how they support our communities.
The report is based on data collected from the Australian Bureau of Statistics and is available by clicking here.
Northern Territory News
Cameron Camp in the Northern Territory 28 July and 31 July
International speaker Cameron Camp will present on Non-Pharmacologic Interventions for Persons with Dementia: Spaced Retrieval and Montessori-Based Dementia Programming® in Darwin on Monday 28 July 08 and Alice Springs on Thursday 31 July 08.
For further information visit the Dementia Collaborative Research Centre website.
Research, Publications and Grants
Australian Dementia Research
Alzheimer's Australia has released a report Australian Dementia Research: current status, future directions which recommends that annual funding for dementia research be increased three-fold to $36 million, in response to the growing economic and social impact of the dementia epidemic.
The report concludes that investment over the last six years in dementia research was about $13 million, 0.6% of the total direct costs of the disease. It recommends investment in dementia research should be maintained at 1.5% of the direct cost of dementia to keep pace with the increasing costs of treatment and care.
A copy of the research paper is available here.
National palliative care performance indicators
The 2007 national collection of data on palliative care performance indicators measures performance against the high-level performance indicators agreed to by the Palliative Care Intergovernmental.
The report is available on the Australian Institute of Health and Welfare website.
Funding for Psychogeriatric research
The Australian Government is providing $2 million to assist research into the care and treatment of people with psychogeriatric conditions in aged care homes. Those with psychogeriatric conditions include older people who have an age-related illness, lifelong mental health problems and those with diseases of the brain such as Alzheimer’s.
The collaborative research is between the Department of Health and Ageing and the National Health and Medical Research Council. Click here for further information.
Australia's Health 2008
The Australian Institute of Health and Welfare’s latest national report card on health shows falling death rates for cancer, heart disease, strokes, and injury. The report also shows that Australians enjoy one of the highest life expectancies in the world – an average of 81.4 years, second only to Japan.
Australian men reaching the age of 65 can now expect to live to about 83 years, and women to 86 years – about 6 years more than their counterparts a century ago. Indigenous people, on the other hand, die at much younger ages, and have a greater disease burden, more disability and a lower quality of life than other Australians.
The full report can be accessed from the AIHW website.
Conference news
Ministerial conference on ageing
At the inaugural meeting on 13 June, Australian ministers responsible for ageing and aged care, and representatives of the Australian Local Government Association, agreed to work together and respond to Australia’s changing ageing population.
Conference members agreed to:
- ongoing work to improve and strengthen the Aged Care Assessment Program;
- examine improvements to age-appropriate housing;
- gather advice on ways to streamline the regulation of the physical standard of residential care buildings;
- undertake work to enhance the independence of older people receiving services arising from the national Home and Community Care Forum;
- a forum with states, territories and local government on aged care planning ratios and allocation processes;
- support the Global Conference of the International Federation of Ageing to be held in Melbourne in 2010;
- promote social measures to reduce social isolation among older Australians; and
- support the United Nations International Day of Older People on 1 October 2008;
Members also discussed the Home and Community Care program and the Council of Australian Governments (COAG) processes to reform Specific Purpose Payments (SPPs); community care reform with all jurisdictions agreeing to work together to achieve more integrated services for clients; the role of carers and respite services reform; and the importance of grandparents, carers and volunteers.
13th Alzheimer’s Australia Conference 2009
This Conference will be held in Adelaide on 2–5 June 2009. For more information click here.
ACS Education & Training Events
Papers and Presentations from ACS Forums
Papers and Presentations from some of the recently held ACS Forums are available for members only access. Click here to view the list of presentations available.
2008 ACS Program
The full events program for 2008 is available for viewing on the ACS Website. Registration forms for the events will be placed on the website as they are prepared, as well as being sent to members. Please mark this page as a bookmark and return to it regularly to view any changes and additions.
E-learning
The following recruitment courses are offered online via the ACSA e-Learning system:
- EEO – Best Practice Recruitment Guidelines
- Privacy For The Onhire and Recruitment Industry
- Effective Reference Checking
- Workchoices – Fundamentals
- Recruitment and Selection
- Develop Business Strategies To Source and Assess Candidates
- Develop Employment Management Services For Candidates
- Manage The Recruitment Process For Client Organisations
Formal Qualifications:
- Certificate IV in Business (Employment Services)
Click here for full details.
Industry Education & Training
Aged Care Nursing Scholarship Scheme
This Scheme is an Australian Government initiative to encourage more people to enter aged care nursing and increase the skills of nurses working in the aged care sector. Preference is given to applicants living and working in regional, rural and remote areas but applicants living in metropolitan areas with an aged care background will be considered.
There are 250 scholarships for undergraduate study and applications are currently open. Applications for postgraduate scholarships are also now being taken.
For further information phone 1800 11 66 96, email the Royal College of Nursing or visit their website.
2008 National Continence Scholarship
The Australian Government, under National Continence Management Strategy, has provided funding for eight scholarships to support continence health professionals to attend the 17th National Conference on Incontinence, Hotel Grand Chancellor, Hobart, Tasmania, 5–8 November 2008.
For further information on the scholarships please contact Mary Trezise on 03 9347 2522. Application forms including criteria and guidelines can be downloaded from the CFA website.
Graduate Certificate in Aged Care Administration
Flinders University now offers a Graduate Certificate in Aged Care Administration. For further information visit the University’s website.
Dementia Collaborative Research Centre Forum in Adelaide 8 July 2008
This Forum presents a selection of current projects being undertaken by the Dementia Collaborative Research Centres. The Centre has funded nine interstate speakers to speak about their projects. There is no cost to participants – further information is available on the website.
Food Safety News
Please click on the link for the latest edition of Food Safety News from Infocus Management Group. We we are currently negotiating a training session with Jim Smith from that organisation and will advise further details asap.
Member Services
ACS SA&NT has entered into arrangements with a range of businesses to provide cost effective and quality services to its members. Please be advised that ACS SA&NT has entered into these arrangements with a financial benefit for the Association. Currently arrangements have been made with:
Access OCAR – Employment Assistance
Program
EMA Consulting – Industrial
Advice Service
Do you have an Employee Assistance Program?
As part of our ongoing commitment to strengthen services and opportunities for Members, ACS SA&NT is pleased to be able to provide members with access to an Employee Assistance Program (EAP). ACS SA&NT has entered into an agreement with Access OCAR Workplace Consulting to provide an EAP to members at a substantially reduced rate. (Payment is made on a quartlery basis)
An EAP is a confidential counselling service designed to offer an effective means of assisting employees with problems that may eventually affect job performance and personal well-being. Employees have access to qualified counsellors who are located outside of their workplace and are trained to help people identify and resolve their problems. It has been advised that the Unions are in favour of EAP in businesses and often quality and standards accreditation also favour EA programs.
Access
OCAR Workplace Consulting will provide the services of the EAP to members
who join this service.
Click
here to download an expression of interest form. Upon completion of this
form Access OCAR will contact you to commence
the service.
Industrial Advice Service
Since July1, 2006 EMA Consulting has been providing ACS Members with Industrial Relations Assistance. EMA consultants are highly qualified, trained, experienced and are contemporary leaders in their profession. As an ACS Member, you have access to EMA for the following services:
Telephone Advisory Service
- Unlimited access to discuss any Industrial Relations topic
- Deal with IR Consultants
- No charge per call ~ generally limited to 15 minutes per issue. If it does take longer than this, it generally means the issue is complex and you need to get specific advice.
Wage Rate Summary
- Nurses (ANF ~ SA Private Sector)
- Nurses SA
- Clerks SA
- Health Service Employees
Consultant Service
EMA will provide consulting services for all ACS Members at a discounted hourly rate of $175 per hour, which is a saving of $50 per hour. This includes access to a full range of user pays services such as AWAs, training, workers compensation, disputes and collective agreements.
Simply contact EMA with your organisation's name and provide your client access number as shown on your client card (sent with your renewal of membership for 07/08). If you do not know your client number please contact Business Development Manager Kellie Kulinski.
Telephone (VIP toll free number) 1800
632 812
Advisory Service (08) 8221
6565
Telephone (08) 8221 6665
Facsimile (08 8221 6660
Website www.emaconsulting.com.au